CDSHotels Terrasini - Città del Mare

“Deixou a desejar”

Permanecemos uma semana no hotel. A localização é muito bonita, junto ao mar. A arquitetura do hotel com vários prédios de 4 andares espalhados ao longo da costa, acompanha o relevo, podendo haver prédios nos setores mais altos ou mais baixos da área. De qualquer forma, se caminha muito dentro do h… Mais

Permanecemos uma semana no hotel. A localização é muito bonita, junto ao mar. A arquitetura do hotel com vários prédios de 4 andares espalhados ao longo da costa, acompanha o relevo, podendo haver prédios nos setores mais altos ou mais baixos da área. De qualquer forma, se caminha muito dentro do hotel porque a área é enorme. Há um pequeno trem (trenino) que transita dentro do hotel e que facilita o deslocamento mas o horário é reduzido, para na hora do almoço e termina o serviço cedo. É um paliativo apenas. Nenhum prédio de alojamento tem elevador a não ser os apartamentos localizados no prédio principal, da recepção. Isso pode ser um inconveniente muito grande para quem tem dificuldade de deslocamento. A comida servida no hotel é de baixa qualidade, seja na apresentação como no gosto. Imagine comer comida ruim na Itália? pois foi o que aconteceu. O café da manhã era invariavelmente o mesmo, o almoço e jantar eram ruins mesmo. Acabamos por comer sanduíches no bar da recepção do que almoçar. Esses são pagos. Os vinhos servidos nos restaurantes (incluídos no pacote de hospedagem) eram de péssima qualidade. As máquinas de bebidas e que serviam cola e sucos eram qualquer coisa menos cola e sucos. Havia outros tres restaurantes, uma pizzaria, um restaurante siciliano e um terceiro que estava fechado. Os que estavam abertos funcionavam com sistema de reservas. Conseguimos ir uma vez na pizzaria que foi excelente. Todas as outras vezes que tentamos não fomos bem sucedidos. O sistema de reservas é caótico e estressante. Seria melhor se o hotel transformasse todos os restaurantes em pizzarias pela procura que tem dos hóspedes e pela luta para conseguir um lugar! Um dia, fomos à cidadezinha de Terrasini para almoçar bem! Há um passeio de barco para visitar e mergulhar nas grutas de Terrasini. Muito bom! Esse passeio assim como vários outros podem ser adquiridos junto à agência de viagem que funciona no hotel. Por outro lado, os funcionários sempre foram muito gentis. As bebidas no bar (que não eram de máquina) tipo Prosecco, Aperol, etc eram servidas puras ou em coqueteis e eram muito bem preparadas. A grande atração para selecionarmos esse hotel foi o conjunto de tobogãs na piscina à beira mar. Fomos lá uma vez porque é longe e o acesso é difícil, muitas escadas e subida íngreme na volta. O trenino não chega perto. Há outras piscinas com água bem fria. Há uma praia muito boa perto e transporte do hotel para essa praia. Vale a pena. O serviço de transfer do aeroporto para o hotel (e retorno) funcionou muito bem. O hotel não fornece toalhas de piscina! Enfim, não voltaremos a esse hotel com certeza.

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“Don't bother”

Positives: Beautiful views across the bay, gorgeous sunsets from the terrace. Beds were very comfortable. Room was clean and the cleaning lady in Elba block was one of the nicest people we met even though she hadnt a word of English. Entertainment staff were lovely. Toboggan was brilliant my 12… Mais

Positives: Beautiful views across the bay, gorgeous sunsets from the terrace. Beds were very comfortable. Room was clean and the cleaning lady in Elba block was one of the nicest people we met even though she hadnt a word of English. Entertainment staff were lovely. Toboggan was brilliant my 12 and 15 year old girls loved it. Pools were great with enough sun loungers and umbrellas available most of the time. Lifeguards would take towels off beds if you went to lunch and left them there. Good sports facilities- basketball courts, beach volleyball, table tennis, playground, mini golf. Food in the buffet was good. Different choices each day. Always a meat, fish, 3 pasta dishes, lots of salad etc Water melon at 11am at Olympic pool was lovely. Train brings you around the complex during the day so you dont have to walk in the heat. Reception staff were very nice. Didn't go to the beach but there's a shuttle bus there and I believe its lovely. Negatives: Our main complaint is about the staff. Some of them were the rudest people ever. Bar staff during the day seemed ok. Bar staff in the evening at the bar in reception were beyond rude. They would literally throw drinks at you, serve every single Italian person before you even if you were there before them. The servers in the buffet were not nice. I had one girl throw her eyes up to heaven when I asked for some potatoes (which was what she was serving). The 2 cleaning ladies around reception were so rude. We were watching a world cup match which ended at 11 and she literally threw us out of the area we were sitting in even though the bar was still open and other people were around aswell. They yelled at children, took full drinks away from in front of you so they could clean. There was absolutely no need for it. The hotel is very remote, even though its only 10-15 mins drive into Terrasini the taxi cost €32 each way. The hotel can book you a taxi but they push more towards renting a car. We got out of the hotel over 3 nights for a nice restaurant as the buffet is just carnage. Rude staff, rude Italian guests, over consumption and a huge amount of food waste where people fill multiple plates and dont finish any of them. The single use paper cups- not even recycled as they go into bins mixed with general rubbish. We had to check out at 10am and were not going to the airport til 8pm. We were told the only showers we could use were at the swimming pool but you weren't able to use shampoo or shower gel. This meant we lost our full last day sitting in reception as we couldn't get in the pools with no chance of a decent shower before we went home. This is the first time ever in any part of Europe where there hasn't been proper shower facilities for guests leaving! There was the option to pay €50 and stay in your room later if there was nobody checked in after you but we couldn't avail of this. Overall it seems like the staff just dont want to be there. Ive never experienced the level of rudeness anywhere else before. I had read reviews before we left and normally just make up our own minds when we get there but all the other reviews were right and in hindsight I should have trusted my gut and booked somewhere else. We would not return here.

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