Mercure Paignton Hotel

“Convvenient Paignton Location”

There is a lot to be positive about regarding this hotel. The location is pretty good being close to public transport, cafes, pubs etc. Our room was spacious and had a lovely walk in shower and large towels. The toilet however was quite low and the climate control switched off during the night m… Mais

There is a lot to be positive about regarding this hotel. The location is pretty good being close to public transport, cafes, pubs etc. Our room was spacious and had a lovely walk in shower and large towels. The toilet however was quite low and the climate control switched off during the night making the room hot. Breakfast choice was OK without being great. The staff seemed to be under pressure at peak breakfast time and a la carte orders took some time. On balance would stay again.

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“Excellent hotel, except for parking”

We were actually meeting friends in Torquay but decided to stay here as it's pretty much brand new and only a short drive from Torquay. It's right on Paignton sea front, and we had a room at the front with a great view out of the large window (weather was great so that helped). Very pleased with th… Mais

We were actually meeting friends in Torquay but decided to stay here as it's pretty much brand new and only a short drive from Torquay. It's right on Paignton sea front, and we had a room at the front with a great view out of the large window (weather was great so that helped). Very pleased with the room... very clean, comfy bed, and a lovely bathroom with large walk-in shower (only slight problem was that water from the shower got on to the rest of the bathroom floor because of the design, but that really wasn't much of an issue). We didn't have meals there, but we did have a coffee in the cafe area at the front which was very pleasant. One big problem though is the car parking situation... some spaces are tiny, and it's limited to "first come, first served" which means that you're charged £15 as the camera catches you entering, but if you take the car out for the evening and can't find a space when you return, you're effectively paying for nothing (fortunately for us we found a space after going around the block for 20 minutes). It would be a 5 star review but I've had to knock a star off because of this. However, if I was arriving by public transport I would return here every time.

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“NOT UP TO THE STANDARD OF PREVIOUS VISITS”

Sadly, not as good as previous visits. Checked into our room but there was no fridge or clothes hangings in our room. Reception moved us. Also the stair wells were dirty, the areas between one flight leading on to the next and the glazing in the exit doors have never been cleaned of hand marks a… Mais

Sadly, not as good as previous visits. Checked into our room but there was no fridge or clothes hangings in our room. Reception moved us. Also the stair wells were dirty, the areas between one flight leading on to the next and the glazing in the exit doors have never been cleaned of hand marks and didnt look good. Mentioned to reception without making a fuss, but this did not get sorted while we were there. On our third day our room was not cleaned and we did not get fresh towels so when we used the old ones they were stil quite damp. The head of housekeeping needs to be made aware of this and put right. The positives are its still a great hotel for a base and the rooms are huge with brilliant walk in showers. These are minor issues that can be corrected easily but its not a cheap stay so we expected better. We will return. Mark and Lis

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