Mercure Paignton Hotel

“Very positive impression overall”

My experience was broadly very good. I would stay there again. I was there for a long weekend, coinciding with the Air Show. In advance, the hotel was responsive and fully accommodated the requests I made, which was much appreciated. The room was clean, comfortable and quiet. The whole place was cl… Mais

My experience was broadly very good. I would stay there again. I was there for a long weekend, coinciding with the Air Show. In advance, the hotel was responsive and fully accommodated the requests I made, which was much appreciated. The room was clean, comfortable and quiet. The whole place was clean and well organised, and most of the staff I encountered seemed to be making every effort to be pleasant and attentive to guests. The only times I felt less than satisfied was when encountering long and slow-moving queues at the bar, with no apparent management attention to resolving the issue, which happened a few times over the weekend. One member of staff commented that they hadn’t expected to be so busy, which seemed extraordinary considering the hotel was pretty much full, not to mention the thousands of people enjoying the event on the very doorstep of the hotel. It seemed like a false economy on Mercure’s part not to have staffed up - I certainly would have spent more there if they had!

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“Great Location for the Torbay Air Show - Great Breakfast - Friendly Staff - apart from a blunt Manageress!”

Not a better location for the Riviera Air show as only a few minutes walk from all the action. Breakfasts were fantastic with lots of choice. Staff were amazingly friendly apart from a senior manager. BUT although we had booked for a late checkout a family emergency meant we had to return early on … Mais

Not a better location for the Riviera Air show as only a few minutes walk from all the action. Breakfasts were fantastic with lots of choice. Staff were amazingly friendly apart from a senior manager. BUT although we had booked for a late checkout a family emergency meant we had to return early on the last day of a three day stay. The manager refused to refund the £30 late stay option charge we had paid saying "as it had been been booked in advance it couldn't be cancelled" - So if we had booked late maybe ok? penny pinching to the extreme! - the ibis next door is equally well positioned so we'll give that a try next time.

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“Not as good as our previous stays!”

We have stayed in the mercure several times in the past and were so happy we continued to return multiple times a year. However, our most recent stay was rather disappointing. On arrival, the room had not been adequately cleaned. Food wrappers under the desk and by the window from the previous gue… Mais

We have stayed in the mercure several times in the past and were so happy we continued to return multiple times a year. However, our most recent stay was rather disappointing. On arrival, the room had not been adequately cleaned. Food wrappers under the desk and by the window from the previous guest. Minor imperfections, such as a broken light that simply required screwing back in., and the armchair held some questionable stains. The room was just too hot no matter how low we set the AC. We headed down to breakfast slightly later than usual, (we brought our new baby with us), there was no one to greet the guests and check us in for breakfast, and therefore a queue was forming of other people waiting. All the guests just ended up sitting down anyway . There were no clean plates, and staff were asked by multiple guests for plates. Most of the hot food containers were empty, I asked housekeeping, who were cleaning the neighbouring room for extra towels, as we were only given 2 towels for 4 guests, and these also weren’t provided. The cleaning of our room during our stay was adequate, and not as we had experienced on previous stays. Used drinks glasses weren’t replaced, and the bed wasn’t ‘made’ to how we’d previously experienced. None of the bedside tables / desk were wiped clean. The hotel was fully booked, which meant we stayed in a smaller and more basic room than we would usually opt for. At approx £130pn for a small double room, the hotel fell short of my expectations on this occasion.

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“Not returning”

Lovely room comfortable bed if you slept in the middle the mattress needs replacing . Clean nice bathroom . The toilet is so low difficult with any disability . We paid for 6 nights with a £30 pp credit for food . Well where to start . Some meals cooked well . But it was pot luck who would be in … Mais

Lovely room comfortable bed if you slept in the middle the mattress needs replacing . Clean nice bathroom . The toilet is so low difficult with any disability . We paid for 6 nights with a £30 pp credit for food . Well where to start . Some meals cooked well . But it was pot luck who would be in the kitchen . Some meals were poorly cooked inconsistent and some not pleasant . Out of the 6 main meals we ate 4 were so poor. We would have loved to come later in the year but now we shall be looking elsewhere . The staff were lovely and helpful . The evening large groups were booked in for meals . The food took a turn for the worst .

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