Bolontiku Boutique Hotel, Member Of The Cayuga Collection

“A equipe Super atenciosa!”

O hotel é completamente novo e bonito. O nosso quarto era espaçoso com uma excelente vista sobre o lago e uma cama muito confortável. Todas as pessoas que lá trabalhavam foi extremamente simpático e atencioso. Eu e Meu marido adoramos a nossa estadia lá. Eu recomendaria pegar um barco de Flores em … Mais

O hotel é completamente novo e bonito. O nosso quarto era espaçoso com uma excelente vista sobre o lago e uma cama muito confortável. Todas as pessoas que lá trabalhavam foi extremamente simpático e atencioso. Eu e Meu marido adoramos a nossa estadia lá. Eu recomendaria pegar um barco de Flores em vez de dirigir, porque a estrada para o hotel é uma estrada de terra, mais adequado para uma quatro rodas motrizes veículo.

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“Beautiful Setting, Great Service”

Overall Bolontiku is fantastic - the owner obviously invested a ton of imagination and money in creating the resort. The buildings and walkways are beautiful and the setting going up the hillside on the shores of Lake Petén Itzá is stunning. The large rooms are nicely spaced for privacy and the o… Mais

Overall Bolontiku is fantastic - the owner obviously invested a ton of imagination and money in creating the resort. The buildings and walkways are beautiful and the setting going up the hillside on the shores of Lake Petén Itzá is stunning. The large rooms are nicely spaced for privacy and the ones going up the hillside have fantastic views. The resort has a high staff-to-guest ratio, meaning guests feel pampered. The staff seem very happy and are eager to accommodate The food was wonderful - very appealing menus, with the dishes being both beautifully presented and delicious. They also have good vegetarian options - I must mention the veggie ceviche - a brilliant twist using heart of palm instead of seafood - delicious! The side trip Bolontiku arranged to Tikal was great - their contractor has modern vans and the guide was knowledgeable, friendly and professional. They also have well-maintained hiking trails on site. Guests should be aware that the water level of Lake Peten Itza has been extremely high for a number of years - so high that some of the waterfront walkways are slightly submerged. (This isn't unique to the resort - the front streets along the waterfront of Flores are even more submerged.) Don't let it put you off - the swim platform was only a couple of inches below water and it didn't stop us from wading across it and having several wonderful swims in the lake whose water is clean and inviting. There is also a huge pool immediately next to the restaurant/lobby area.

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“Absolutely exceptional hospitality in a breathtaking setting”

Our four-day stay at Bolontiku was unforgettable, not only because of the stunning, peaceful surroundings on Lake Petén Itzá and the beautiful, lush property, but because of the extraordinary care and professionalism of the entire team.   During an unexpected and stressful situation, Aldair and the… Mais

Our four-day stay at Bolontiku was unforgettable, not only because of the stunning, peaceful surroundings on Lake Petén Itzá and the beautiful, lush property, but because of the extraordinary care and professionalism of the entire team.   During an unexpected and stressful situation, Aldair and the staff were in constant contact with us and went far beyond what we could have ever expected — calmly coordinating logistics between doctors, hotels, and even airlines, and making sure we were supported every step of the way. Their kindness, responsiveness, and competence turned what could have been an overwhelming experience into something manageable, and we will always be grateful for that.   Beyond that, the hotel itself is a dream: serene lake views, gorgeous natural surroundings, comfortable and elegant bungalow rooms, and service that makes you feel truly pampered. Everything feels thoughtful, calm, and beautifully cared for.   We would recommend Bolontiku without hesitation to couples, honeymooners, nature lovers, and anyone who wants to relax in a stunning setting while feeling genuinely looked after by an incredible team. This is hospitality at its best.

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“Hotel had been fine until the front desk staff made a mistake with boat transportation.”

Hotel has some good things but it is pretty obvious they are attempting to oversell the level of their services… only way to get there is Hotel Boat Service, for the most part the boat service was ok. Had one terrible experience were we had to wait an hour and half for the hotel boat despite givin… Mais

Hotel has some good things but it is pretty obvious they are attempting to oversell the level of their services… only way to get there is Hotel Boat Service, for the most part the boat service was ok. Had one terrible experience were we had to wait an hour and half for the hotel boat despite giving the boat captain our expected departure time of 9:15pm. Wesley who was in charge of the front desk changed the order to 10:20pm, on top of that boat arrived at 10:50pm… we had a group of 21 people with 11 children who you can imagine were exhausted. The real reason to have taken the boat to dinner was because dinner a couple nights prior in the hotel was subpar to say the least and very overpriced. Better options in Flores were Achiote and Raices. I was fine with overlooking that their restaurant was not great… I was not ok with being left stranded because the person in charge of the front desk made a poor decision and still managed to be late on top of that. To add to the frustration when closing out the bill had a handful of extra $15 boat charges… the amount is meaningless, it was just annoying to pay after the fiasco of being left stranded.

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