Tru By Hilton Gastonia

“Tru Hilton Stay for our Star Trek film Shoot”

We were there for a Film Shoot with a total of 10 rooms and got the group discount. Stayed 2 nights. The hallways were warm but the rooms were ok with the AC. I got a King which was by the road. BIG MISTAKE! Ask for a room by the back so you don't hear the cars all night. I asked to switch … Mais

We were there for a Film Shoot with a total of 10 rooms and got the group discount. Stayed 2 nights. The hallways were warm but the rooms were ok with the AC. I got a King which was by the road. BIG MISTAKE! Ask for a room by the back so you don't hear the cars all night. I asked to switch but they said they were full. The second night it wasn't as bad, or maybe I was just exhausted from the film shoot. I did not use the Fitness Room or the Pool or Laundry but took photos. The hotel was clean and had a nice sitting area in the lobby. Good value for a nice room Breakfast was ok, hot coffee and tea were available 24 hours as well as snacks. Very nice people at the desk! I asked for extended checkout until 12 but when I got to my room at 11 I was locked out. The housekeeper was able to let me in after verifying it was my room. I would think we would use this hotel again the next time we come to film. Star Trek: Dreadnought Dominion on Youtube! Thanks for a nice stay. You should have seen their faces when we all came downstairs in our Romulan Makeup and costumes!

Menos

“Very clean.”

We were in town for a party and stayed here for three nights with extended family. Had a great stay. Erica was very attentive and friendly. All the staff were on top of everything. From keeping the breakfast items readily available to refilling up the coffee, to housekeeping turning over the rooms.… Mais

We were in town for a party and stayed here for three nights with extended family. Had a great stay. Erica was very attentive and friendly. All the staff were on top of everything. From keeping the breakfast items readily available to refilling up the coffee, to housekeeping turning over the rooms. Hotel was very clean and welcoming. Very modern decor. My granddaughter loved the pool. The cars on the road were sometimes loud at night but the easy on/ off to I 85 made it worthwhile. Will ask for a room facing the back next time. Will definitely stay here again.

Menos

“Highly recommend this newer hotel.”

We had a great experience at this hotel. It’s only 2 years old, so the rooms and public areas are in excellent condition. I’m going to make this as detailed as possible since they are still building their reviews. Location: We were in town for a baseball tournament, and this hotel was easy to fin… Mais

We had a great experience at this hotel. It’s only 2 years old, so the rooms and public areas are in excellent condition. I’m going to make this as detailed as possible since they are still building their reviews. Location: We were in town for a baseball tournament, and this hotel was easy to find off the highway and had several great restaurants (dine in and fast food) within a 5-15 minute drive. It was very convenient. Check in/out & customer service: Check in was easy as was check out. Less than 5 minutes both times. But I want to talk about the customer service for a second. First, we came in late from a baseball game (10:30-11) and realized our ice packs we’d been using to keep our water and snacks cool would not be able to refreeze in rooms as the mini fridges just had fridge capacity, no freezer. So I asked a lady at the front desk if there was any way and place we could refreeze our packs so we could reuse them tomorrow. She was so sweet and allowed our whole party to stick them in the freezer in the staff break room. That was such a blessing when we were out in 90+ degree weather the next day. Then the next morning as we checked out on our way to the games, we asked about bottled water from their stock at the counter. The smart water was pretty pricey, but the lady at the desk (different from last night) said, wait here’s a gift from us. And it was a bag with 2 bottles of water (we each got one). Now, they weren’t cold, but that didn’t matter as we had cups of ice and a cooler with ice that we could pour it in. Again, such a blessing. Room: We had a 2 queen room. We both thought the beds were supremely comfortable. There was plenty of room to set bags and suitcases and clothes. Hooks on different walls which was very helpful. The bathroom was large and had great light. There is shampoo/conditioner/ body wash in the shower. I will say our only 2 complaints are probably in this field… and they aren’t major enough to keep us from recommending or coming back here. The water pressure needs to be increased. As someone with long thick hair… water pressure can determine how long I have to stay under the water to rinse stuff out. My shower was pretty long cause it took awhile to rinse stuff out. But the hot water lasted and was great! The second minor issue was the towels could stand to be softened. They felt like exfoliating cloths when drying off with them. But again, minor issue. Breakfast: Breakfast was great. Small buffet but plenty of options (sausage, eggs, oatmeal, yogurt for parfaits, cereal, bread offerings… and a pancake maker that made the cutest little pancakes). It was same thing as day before according to another in our team that had come down a day early. But still good. Miscellaneous: they do have adjoining rooms… and the handicap room is large (one of our teams grandparents stayed in one and found it spacious and accommodating. So that’s about it. Definitely try this hotel out… we lived it and would come back if in the area.

Menos

“Good minimalistic stay”

We stayed here after the ACC Championship game in Charlotte as it was on our way for the next morning. It was a clean room, not much beyond the bare minimums, but that is what we wanted. The hotel was fully booked, yet the front desk was courteous and breakfast was done well. We would stay again.