Shangri-La Hotel Qinhuangdao

“A+ effort from English staff”

Travelling for business in China these days is tricky, the english agent Lulu went above and beyond her role in assisting my efforts to be present in Qinhuangdao for my client. The hotel itself is great for business meetings and also has a good family atmosphere with lots of activities available … Mais

Travelling for business in China these days is tricky, the english agent Lulu went above and beyond her role in assisting my efforts to be present in Qinhuangdao for my client. The hotel itself is great for business meetings and also has a good family atmosphere with lots of activities available for children of all ages. As I was restricting my travel around I only ate at the restaurant and top floor members lounge that has an amazing view. All Chinese and Western meals were above industry standard. I highly recommend opening the balcony door just enough to listen to the ocean, it has been a great escape from my typical business travel in China. David

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“Very nice service. Every staff is service-oriented. Friendly frontdesk”

We are a family with two kids for vacation. The staff knew my wife is having birthday the hotel front gave us a birthday cake. The room is very clean and decent. Breakfast is decent with variety. The hotel is very kids friendly, providing baby bed and equiped with a lot of kids programme and facili… Mais

We are a family with two kids for vacation. The staff knew my wife is having birthday the hotel front gave us a birthday cake. The room is very clean and decent. Breakfast is decent with variety. The hotel is very kids friendly, providing baby bed and equiped with a lot of kids programme and facilities.

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“Terrible breakfast experience mars an otherwise enjoyable stay”

The hotel property is stunningly situated with great views of the ocean and the room was airy and pleasant. I enjoyed a walk in the hotel gardens in the evening and a drink in the lobby lounge afterwards. I opted for in-room dining at dinner and had no complaints for the promptness of service or qu… Mais

The hotel property is stunningly situated with great views of the ocean and the room was airy and pleasant. I enjoyed a walk in the hotel gardens in the evening and a drink in the lobby lounge afterwards. I opted for in-room dining at dinner and had no complaints for the promptness of service or quality of the food. The service at Cafe Qin though almost makes me want to never revisit this hotel. I observed the chaos from the first moment - more than could be blamed on a typical weekend busy morning. The buffet layout made for long lines with items being hard to reach because of the crush of people waiting, dawdling, or seated too close to make passing by easy. Food signage was almost non-existent and with staff ignoring my attempts to get their attention, I was unable to ascertain which items did not contain pork or order a custom vegetarian omelet. As a solo traveler, there is always a moment of trepidation on returning to the table after getting food and sure enough, the staff had removed my belongings and given my table to other guests. I was reseated with another family. The overall quality of this restaurant experience, from the food (I ended up getting some baked goods and on the second trip to the buffet, fruit) to the dine-in service, was so bad that I highly recommend the management to review their practices and ensure that this hotel remains worthy of being deemed five-stars. I would like to revisit if I'm in the area, but will likely stay clear of Cafe Qin.

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