Esperia Palace Hotel

“Great Hotel to stay in on the slopes of Etna.”

Really enjoyed our stay here. The staff were all very friendly and helpful, the hotel was clean and tidy, a few areas where the paint was pealing a little, but nothing that detracted from our stay. The spa was nice to spend an hour in the pool/sauna and steam room every day. Breakfast was good w… Mais

Really enjoyed our stay here. The staff were all very friendly and helpful, the hotel was clean and tidy, a few areas where the paint was pealing a little, but nothing that detracted from our stay. The spa was nice to spend an hour in the pool/sauna and steam room every day. Breakfast was good with a wide selection of sweet and savoury offerings and the bar area was also pleasant. In addition we slept well in very comfortable beds. The rooms were very spacious, with air con, TV and kettle with tea and coffee. Generally the hotel felt very relaxed and calm and as for getting into Zefferana it was fine, even with two people who have difficulty walking they managed the walk into the town with a short break on the hill. We had a front facing room, with the balcony door open you could here the traffic from the road at the bottom of the hill, but it didn't disturb us. In terms of price it struck me as being very reasonable.

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“Magnífico edifício - serviço não é muito.”

O hotel é muito bonito, com vistas deslumbrantes para o mar. Nos foi dado um quarto triplo (preço duplo) com uma varanda que fui ao virar da esquina do hotel, então nós poderíamos ver o mar e o vulcão (quando as nuvens apagada). O quarto era enorme com um enorme banheiro bem decorado - stand up ch… Mais

O hotel é muito bonito, com vistas deslumbrantes para o mar. Nos foi dado um quarto triplo (preço duplo) com uma varanda que fui ao virar da esquina do hotel, então nós poderíamos ver o mar e o vulcão (quando as nuvens apagada). O quarto era enorme com um enorme banheiro bem decorado - stand up chuveiro muito grande o suficiente para dois, acessórios para tubos da Duravit, toalhas macias, muita água quente. Agora a má notícia. A jovem na recepção (que dobrou dois andares barman para baixo) parecia confuso. Ela foi incapaz de fazer uma reserva de balsa para nós e foi flummoxed por uma pergunta sobre onde ir para obter uma excursão de Etna. Não havia internet com fios wifi no quarto, mas apenas no lobby. Pior de tudo, o nosso ar condicionado parou de funcionar e conseguimos uma runaround sobre isso. "Oh, é fixado agora." ", não " "esperar uma hora" "esperamos 4 horas - ainda uma sauna no quarto" "vou enviar manutenção". O rapaz da manutenção sugeriu que deixar a porta exterior aberta. Fizemos, ainda tinha duas noites desconfortáveis. Não há nada a uma curta distância a pé do hotel - você precisa de um carro para chegar à cidade - ainda as áreas comuns eram estranhamente desertas - bar no andar térreo fechada e escuro até que perguntamos e o funcionário da recepção fomos para baixo e fez-nos um par de bebidas. Como chegar ao restaurante (estávamos meia-pensão) efectivamente envolve três elevadores (ou vários lances de escada) e, em seguida, um bastante longa caminhada no exterior. A comida no restaurante não era ruim, mas não ótimo. O preço não era ruim - 140 euros por meia pensão. Disse Booking.com o hotel foi reservado, mas quando nos chamados directamente nos foi oferecido dois estilos de quarto.

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“5 star prices - 3 star hotel”

Property is in dire need of maintenance attention. We had a child with us and although we had booked a room for a family of 3, meaning that the child did also have a right for a cot to sleep in, we were asked for a payment of Euro 10 per night for the cot, during checkout with the receptionist's on… Mais

Property is in dire need of maintenance attention. We had a child with us and although we had booked a room for a family of 3, meaning that the child did also have a right for a cot to sleep in, we were asked for a payment of Euro 10 per night for the cot, during checkout with the receptionist's only answer being that his manager decided so. There are much better accommodation to stay in nearby. We will revisit Sicily but not this hotel.

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“Good but could be much better”

We stayed at the hotel on a package tour. Our room was comfortable but not well equipped for a 4 star hotel it had a fridge but no tea or coffee making facilities. Dinner was very good and plentiful but breakfast was basic and the same every day. Cleaning of the room was minimal with bathrooms left… Mais

We stayed at the hotel on a package tour. Our room was comfortable but not well equipped for a 4 star hotel it had a fridge but no tea or coffee making facilities. Dinner was very good and plentiful but breakfast was basic and the same every day. Cleaning of the room was minimal with bathrooms left virtually untouched and 20 euros to use the indoor pool and sauna was a rip off. In summary it could have been so much better.

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