Alai Crete A Tribute Portfolio Resort

“Special guy”

Overall a great hotel right on the beach. Sunbeds are taken quite early around the pool but usually some left on the beach which suits us anyway. The beach is stunning and a beautiful place for swimming as the sea is quite shallow. Staff are brilliant here and well worth tipping at the end of the h… Mais

Overall a great hotel right on the beach. Sunbeds are taken quite early around the pool but usually some left on the beach which suits us anyway. The beach is stunning and a beautiful place for swimming as the sea is quite shallow. Staff are brilliant here and well worth tipping at the end of the holiday. Only minor gripes were the fridge in the room is a bit noisy at night but easily unplugged although the breakfast is good I really can't go a massive pot of tiny hot dogs in water.

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“A lovely holiday but...”

We had no complaints with the staff, who were very extremely helpful and polite, could not do enough, very friendly. Towels and pool towels changed every two days. Water provided every day for drinking purposes. Cleanliness unbelievable, meals enjoyable in both restaurants. Told no entertainmen… Mais

We had no complaints with the staff, who were very extremely helpful and polite, could not do enough, very friendly. Towels and pool towels changed every two days. Water provided every day for drinking purposes. Cleanliness unbelievable, meals enjoyable in both restaurants. Told no entertainment and were surprised when we went to a Greek night, which was fantastic. However, the room had a few shortfalls. Not enough drawer space, only 2 small drawers at floor level below the wardrobe. Bathroom was, in fact, a wet room. Shower on one wall, controls halfway along another wall at right angles. The floor was very wet and slippery when shower in use, and the water spread to the rest of the room. No shelf space for toiletries, etc. We brought in a chair from outside to solve this problem. Nowhere to sit when drying oneself. I am a little unsteady on my feet and I did not feel safe in the bathroom. Bit of a rush for sunbeds, would not like to be there in full season. We mentioned this to the manager, who said they hoped to address it this winter. Overall we thoroughly enjoyed the holiday.

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“Lovely Hotel just minor changes needed”

We have recently spent 2 weeks here and this is an honest review about the Hotel. We arrived midnight and check in was fab. However first issue was We were taken out of the main building on a few minutes walk to another building and were put in a very small strange shaped room no mirror in bedroom,… Mais

We have recently spent 2 weeks here and this is an honest review about the Hotel. We arrived midnight and check in was fab. However first issue was We were taken out of the main building on a few minutes walk to another building and were put in a very small strange shaped room no mirror in bedroom, and generally very small. I went to see reception immediately at 9am. Hadn't slept well and was very anxious. I have been seriously unwell and this was to recover and I'm also disabled with some anxiety. The receptionist was borderline rude said they were full. They did move us eventually when manager intervened and we were happier. Breakfast is good, Maya the senior waitress is amazing as is all staff..mainly Filipino. Breakfast has alot of choice, no mushrooms, and hot dogs instead of english sausages and for the price of the hotel i do feel real sausages should he an option. Eggs choices were great but do ask for plain scrambled egg instead of the Greek style as they will do it. Plenty of fresh orange juice and great latte, cappuccino etc. Lunches are good but bit pricey. Cocktails very expensive. Hotel should do more event nights or something to get guests together. Sunbed situation is ridiculous. People up at 6.45 am reserving and going until 10am. Staff do not enforce the rules and do not remove towels. When we were there and group of 6 reserved at 7am went at 10 until 3pm came back and then went for a beer. Not fair to others. Room was cleaned and towels changed every 2 days..website says daily but not the case. Our shower wasn't cleaned once..just at the end as sand in it every day. Toilet was also left and our balcony never touched. For that reason we didnt tip. The hotel is a little bit shark and no atmosphere but overall its stunning and great staff. Change the sausages and sort the sunbeds..winner!

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“Great hotel, with elegance and attention to detail at its heart.”

Such a lovely hotel. Impeccable service from every single staff member, Breakfast was fantastic, could not fault it. Attention to detail is on another level. So why only 4 stars? For me 2 things let it down. The hotel rooms, they looked fantastic, however very little storage space for toiletr… Mais

Such a lovely hotel. Impeccable service from every single staff member, Breakfast was fantastic, could not fault it. Attention to detail is on another level. So why only 4 stars? For me 2 things let it down. The hotel rooms, they looked fantastic, however very little storage space for toiletries, sun cream etc etc, no space in the bathroom to store anything. (Although body wash, shampoo and conditioner was provided) I felt our room just looked messy all of the time because of the lack of storage. The light wasn’t brilliant to do makeup and there wasn’t anything with a mirror to sit and do the makeup. We had alot of lovely view from our room. There was coffee and water daily, along with a check up service early evening incase we needed anything else. Staff always so so lovely! The second thing was trying to get a subbed by the pool. My husband was down at 7am and apart from 1 day all the loungers had been taken. There are plenty more on the beach, I just prefer to be by the pool. Overall a great hotel that strives for top class service and an air of elegance. We had a lovely time. The location is the centre of Stalis which is great for ease of access. The views from the hotel are stunning. Give it a try, just pack carefully! Thanks to all the staff, we really enjoyed our break.

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