Doubletree Resort By Hilton Hotel Fiji - Sonaisali Island

“Enjoyable stay - Dass, Kesha”

We stay here for 2 nights which was the perfect amount of time for us. Our first thought was that the resort looked different from the pictures and not what we expected. Although once we were checked in and on the island we had a very enjoyable time. Most of the staff were very friendly, special sh… Mais

We stay here for 2 nights which was the perfect amount of time for us. Our first thought was that the resort looked different from the pictures and not what we expected. Although once we were checked in and on the island we had a very enjoyable time. Most of the staff were very friendly, special shoutout to Kesha and Dass. We were greeted by Kesha after check in and she was very helpful with dinner bookings and activities and always had a smile on her face. The rooms were quite large and had a view of the ocean. We ate at Tavu on the first night and the food was amazing! We the had the seafood buffet on the second night which had many options. Highly recommend the barbecue wok! With the seafood buffet came the fire show after which was fantastic! We did the horse riding at 2pm and had Dass as our instructor! Highly recommend him as he was very knowledgeable and in control of the horses which is very helpful for beginners. He offered to take photos and guided us the whole way. Thank you Dass! Overall we had a very enjoyable experience. The pool was great, and most of the staff were friendly and helpful!

Menos

“Beware the food & drink packages”

Stayed 6 nights as a family (2 adults & 2 kids aged 10 & 7) in a double queen room (not Bure). Pros: Kids LOVED the kids club activities. Food was great and buffet options were well done. Staff were very attentive. Room was comfortable, spacious and had a nice ocean view balcony. Loads of… Mais

Stayed 6 nights as a family (2 adults & 2 kids aged 10 & 7) in a double queen room (not Bure). Pros: Kids LOVED the kids club activities. Food was great and buffet options were well done. Staff were very attentive. Room was comfortable, spacious and had a nice ocean view balcony. Loads of sun loungers and bean bags around the pool and waterfront. Cons: We had the Full Board Package, which the website states as"breakfast, lunch, dinner package with children under 12 eat free." My husband & I enquired several times, with several different staff members about what was included (specifically beverages) and received different information each time. It ranged from all drinks alcohol & non included, to only drinks ordered with meals, to up to FJD60 per adult at lunch & dinner. The staff had no clear written policy on what beverages were or were not included as part of the meal packages. This resulted in some bill shock and some strong debate over what the final bill should be based on staff advice to us. The 1hr+ run through of the final bill on our last night soured the experience somewhat.

Menos

“Disappointing”

The rooms are extremely outdated and in desperate need of refurbishment. The lighting was so poor that it was difficult to see properly, and I had to use the torch on my mobile phone just to read. The service at reception was inconsistent. While a few staff members were polite and helpful, others … Mais

The rooms are extremely outdated and in desperate need of refurbishment. The lighting was so poor that it was difficult to see properly, and I had to use the torch on my mobile phone just to read. The service at reception was inconsistent. While a few staff members were polite and helpful, others were rude and unwelcoming, which made for a disappointing first impression. The seafood buffet was one of the better aspects of our stay, with a good selection overall. However, it was disappointing that there were no oysters, especially for a seafood buffet that is marketed as a premium dining experience. Overall, the hotel did not meet expectations. The dated rooms, inadequate lighting, and inconsistent customer service significantly detracted from the experience.

Menos