Ensana Buxton Crescent

“Very special”

It,s such an eyecatching statement to Buxton now it,s been restored. The spa and rooms are 5* luxury, what a treat if you want to spend money in a luxury pamper. Very special.

“Emily - best massage ever”

Emily was amazing, such a great massage treatment. Fantastic experience and I came out feeling like mister soft :) think I will sleep for the next week after that :)

“Lovely hotel in à great location but wasn’t the 5 star experience we were expecting”

We stayed at The Crescent in Buxton expecting a high-quality 5-star experience, and while there were some lovely aspects, overall the stay fell short of what we expected. The positives: The room was lovely and the huge bed was very comfortable with excellent pillows. The bathroom was large and well… Mais

We stayed at The Crescent in Buxton expecting a high-quality 5-star experience, and while there were some lovely aspects, overall the stay fell short of what we expected. The positives: The room was lovely and the huge bed was very comfortable with excellent pillows. The bathroom was large and well laid out with a powerful shower, bath and plenty of fluffy white towels. The concierge was very pleasant and helpful ànd showed us to our room. The hotel itself is beautifully presented, with a lovely overall décor and presentation. The location is also excellent. Unfortunately, the service and attention to detail were not what we would expect from a 5-star property. Although all the staff were pleasant there didn’t seem to be enough of them for everything to run smoothly and efficiently. We didn’t have any coffee in our room, à basic error, although rectified when we informed reception we felt that the room hadn’t been checked properly. We booked through Secret Escapes ànd as such were given a separate menu at dinner, this was a tatty piece of creased À4 paper, again highlighting a poor standard ànd not a 5 star experience. A number of menu items were unavailable and there was confusion over what was actually available, also there were other issues with dishes and ingredients. On the second night we were given the exact same menu, again with substitutions, some of which were very strange, for instance there was no beurre blanc but instead a white wine sauce??? We expected different choices on the second night. On the plus side our waiter with the long black hair was extremely pleasant and attentive. At breakfast, we were disappointed to find that items we expected were missing from our breakfast including bacon which should have arrived with the American pancakes and the full English came without beans, also we had to ask twice for coffee. The eggs royale were unavailable on the first morning due to no salmon. It got to the stage where we expected Basil Fawlty ànd Manuel to appear as it was just like Fawlty towers! It was quite chaotic. There also seemed to be a general lack of organisation. Items were repeatedly running out at the buffet, tables were left dirty, and the area where cereal was served was not being kept properly tidy. We noticed other guests around us complaining about missing items and service issues too. The spa was beautiful but there was no clear direction or guidance, no one offered to show us round, we were just left to wander and find our own way which was quite difficult as it was like à rabbit warren with lots of doors, corridors and stairs. The tables in the spa cafe area were left uncleared. The biggest issue, however, came at checkout. We were shocked to discover a bill of £622.79, despite having prepaid and only expecting to pay extra for two drinks, we were left questioning how these amounts had been added to the bill. Part of this was a bottle of wine we hadn’t even had! This shouldn’t have happened and we shouldn’t have had to challenge it at the end of the stay. À very nice gentleman, Kevin sorted this out for us. For a hotel charging 5-star prices, we expected much better consistency, organisation and attention to detail. The beautiful surroundings and comfortable room are certainly positives, but they cannot make up for the number of basic issues we encountered. There is clearly a lot of potential here, but significant improvement is needed if the experience is to match the 5-star expectations and prices

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“Spa Break”

Sunday Spa, dinner bed and breakfast break seemed a good deal. Always fancied checking the hotel out. Arrived at a busy time when checkin opened, queued for around 15mins, not an issue- but didn’t expect to have to queue. The room was great. Good size, excellent shower and bed. The spa was also won… Mais

Sunday Spa, dinner bed and breakfast break seemed a good deal. Always fancied checking the hotel out. Arrived at a busy time when checkin opened, queued for around 15mins, not an issue- but didn’t expect to have to queue. The room was great. Good size, excellent shower and bed. The spa was also wonderful, with plenty of different pools etc. The evening meal allowance didn’t quite cover 3 courses, and a number of the dishes unavailable. Cocktails at £15 each seemed excessive. Breakfast was poor with buffet food that had been out too long in my view. Coffee machine was broken (hotel only had one). Not a great experience. Would return as was a nice break, but view was slightly tainted. I think I would probably do room only next time, and eat locally

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