Premier Inn Royal Tunbridge Wells

“Exceptional team!”

We stay at this Premier Inn several times a year when visiting family, and have done so for the past four years. We’ve always had a good experience but the team during this visit was exceptional. Every member of staff we interacted with was attentive, friendly, and genuinely invested in making sur… Mais

We stay at this Premier Inn several times a year when visiting family, and have done so for the past four years. We’ve always had a good experience but the team during this visit was exceptional. Every member of staff we interacted with was attentive, friendly, and genuinely invested in making sure our stay was exactly what we needed. Which counts for a lot when travelling with young children. There was a real sense that they cared about the guest experience, not just doing their jobs. I spent a few evenings working in the bar area, and the atmosphere they created was welcoming and consistently well-managed. It made a real difference to our stay. I really hope this feedback reaches the right people, as they are a huge credit to the hotel and to Premier Inn as a whole.

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“Great hotel”

Another brilliant evening meal and breakfast, both well cooked and excellent value with the meal deal. All of the staff are so friendly and make us feel welcome especially Cheryl and Daniela. The rooms are clean, spacious and we all slept well. The location is good being next to the shops and the… Mais

Another brilliant evening meal and breakfast, both well cooked and excellent value with the meal deal. All of the staff are so friendly and make us feel welcome especially Cheryl and Daniela. The rooms are clean, spacious and we all slept well. The location is good being next to the shops and theatre so we was able to walk everywhere. Excellent value for money so we will return in June for another mini break.

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“Lovely stay!”

Lucy was very helpful at reception. The staff were lovely. I had an amazing dinner! Would definitely stay again! Very close to the town and station so was easy for me to travel to London.

“Unable to get a table in the almost empty restaurant for 45 minutes.”

My wife and I stayed for two nights whilst visiting Tunbridge Wells. The room and shower room were cleaned and had everything we needed. We did eat in the restaurant and the service and food were very good, apart from one thing. On our second night we decided to eat in the restaurant and went down … Mais

My wife and I stayed for two nights whilst visiting Tunbridge Wells. The room and shower room were cleaned and had everything we needed. We did eat in the restaurant and the service and food were very good, apart from one thing. On our second night we decided to eat in the restaurant and went down at 19:30. We were meeting friends in a nearby pub at 20:30. We did not see any notice stating a booking was required to eat in the restaurant. We went to the restaurant and there was around eight people already there. There was a notice where we had to wait "to be seated". The waitress told us she had to speak to her manager and returned to tell us that we could not have table until 20:15. We could not understand this as the restaurant was almost empty. Perhaps a notice should be displayed stating a booking is required? So, we had to eat elsewhere.

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