The Royal Senses Resort & Spa Crete, Curio Collection By Hilton

“Heated pool, amazing views and beautiful food”

We had a wonderful week there. Some memories stuck with us: 1. They have a beautiful heated pool. Wonderful for kids. 2. Breakfast and dinner buffets are really good. 3. The view when you’re in the pool is so amazing. But a warning. Cable car can get busy at times.

“Family holiday Royal Senses Crete”

Honest review - Royal Senses Villa with Sea View and Private infinity pool. We stayed here over half term for ten nights as a family of four. Our party had eight people in total with other family members residing in a Family suite with a sea view. Our board was bed and breakfast. This is a four sta… Mais

Honest review - Royal Senses Villa with Sea View and Private infinity pool. We stayed here over half term for ten nights as a family of four. Our party had eight people in total with other family members residing in a Family suite with a sea view. Our board was bed and breakfast. This is a four star hotel. Not a five star hotel. You cannot upgrade to half board for Lunch only Dinner. Our Villa was well proportioned and clean. The view stunning. The pool was €180 a day to be heated, it was very cold. There was an odor of drain in the accommodation at the end of everyday. Our children slept on the sofa. This was not even a sofa bed with a mattress. This was a little disappointing considering the price. Only a handful of plug sockets worked in the villa and this made use of electrical items difficult. On our second to last day there was a flood in the external corridor that leaked into our room and soaked all of our shoes. There are safety catchs on the doors to prevent small people having access to the pool without supervision. The breakfast area got extremely busy. Eleni Gavla provided exceptional service throughout our stay remembering our made to order beverage requests on a daily basis. Breakfast options were vast and well prepared. There was no option for a jug of water on the table. The pool areas are clean. The lifeguard’s vigilant. The aqua park was fabulous and the children loved it. We ate formal sit down lunch in the restaurant and by the pool. This service was terrible. On the occasions we ate in the restaurant the staff got our order vastly wrong both times. It is expensive. The staff around the pool are aggressive in requesting payment for food. I was asked to pay on three occasions before the food even arrived. We had three meals where we had other items added to our bill. If I had not requested a summary of the order before paying would have paid for things we did not have. The staff found it odd I asked for a breakdown before paying. The portions by the pool are smaller than the restaurant. The beach is lovely, however, sadly the sand was littered with rubbish at the shoreline. There are regular shuttles throughout the day. The service at the beach was reflective of a five star experience. The prices at the beach are smaller more expensive than by the pool €12 for fries for example. We misplaced our towel cards one day leaving them at the pool. The pool staff said this was a reception issue. Reception tried to charge me €20 Per card (€80) to replace (plastic credit card es que). I have never stayed anywhere “five”star where this is the case. The reception staff replaced the towel after I said I was not prepared to pay this. Another guest I spoke had just paid to have her cards replaced. Vasillis in the gym works really hard. He runs classes daily. We really enjoyed using the fitness centre. Vasillis ensures all the clients are safe and engages with gym users. The kids club staff were great and our girls attended for a few hours on two days when it was over 25 degrees. This hotel is in a lovely location. Panormo village is €8 taxi cab fare away. There are lots of lovely restaurants. It is very family friendly. The hotel has a five star price for a four star experience.

Menos