Intercontinental Dominica Cabrits Resort & Spa

“Great family relaxation in beautiful surroundings”

Positives: Beautifully kept resort. Staff mostly very friendly with only 1-2 exceptions. The BIKES were amazing for both us and kids. The masseuses in the spa were excellent. Loved the tennis courts - they even dug out kids racquets. Thoroughly impressed by room layout. Also very impressed with th… Mais

Positives: Beautifully kept resort. Staff mostly very friendly with only 1-2 exceptions. The BIKES were amazing for both us and kids. The masseuses in the spa were excellent. Loved the tennis courts - they even dug out kids racquets. Thoroughly impressed by room layout. Also very impressed with the quality and range of the food especially given the low occupancy. Points to Note: We stayed in two rooms as the electricity kept cutting off in our first one. In both, the water mixer for the showers did not work well at all - either cold or scalding hot. Bath and taps in basin were fine. Didn't seem worth complaining more than once as it's clearly a structural issue. Light switch totally not intuitive as well but we spent our time mostly outside the room. Overall we loved it - we wanted a relaxing stay with lots of facilities and they completely delivered, Overall the staff made a real effort: the guy by the pool with the towels (sorry didnt get his name), Sherman on the door, Washim in the restaurant, Shamia on the front desk were all especially lovely

Menos

“Lovely setting but food and beverage service terrible and very limited options”

This is obviously a lovely hotel in a gorgeous setting. Quiet and appointed with thoughtful touches. Nice meandering paths to get from one place to another. Front desk staff and the porters anticipated our needs and housekeeping was impeccable. BUT. The amenities -- food, beverage, spa services, am… Mais

This is obviously a lovely hotel in a gorgeous setting. Quiet and appointed with thoughtful touches. Nice meandering paths to get from one place to another. Front desk staff and the porters anticipated our needs and housekeeping was impeccable. BUT. The amenities -- food, beverage, spa services, ambient music - all significantly hampered our experience. Food and Beverage: ultimately, the food itself was fine*. Nothing special. And at this price point, you do rather expect something rather special. But what is particularly bad about the food and beverage is the service. Service is slow. As in, we ordered sandwiches for lunch once and they arrived about 45 minutes later - with the wrong side dishes. No way were we going to send it back! Who knows when we would get the replacement food! Bartenders didn't know how to make most of the drinks. One brought me a Blue Lagoon, handed it to me and said "that one is green." We ordered a margarita and were brought some kind of vodka and soda. I ordered a mai tai and was brought some kind of unknown concoction, and then the manager blamed me for ordering off menu because the staff only know the drinks on the menu. (Instead of saying, perhaps, that the staff could point out that they only make drinks from the menu and maybe not make drinks up.) In that particular situation, the manager then asked what drink they could make for me to make things right and I ordered a regular gin martini with a twist (not on the menu), and they brought it to me. Of course, they served it with olives. SIGH. None of the call buttons around the pool area seemed to prompt action. They would light up green when you pressed them, indicating that they worked. But no one EVER came around. So then you'd walk up to the cluster of 4 or 5 staff people just hanging out, waiting for something to do, place your order, walk back, and then wait 45 minutes for maybe something to happen. *Breakfast was actually VERY good. And since there are no options nearby - not even a coffeeshop in the hotel -- I recommend you buy it. Spa Services: We were looking forward to using the hot tub and sauna. The hot tub was out of order and had been for some time. For this price point, I frankly would have expected an advance email to all guests, letting them know of the technical issue and even offering some kind of compensation (just an offer of one free drink or something). The sauna door is no longer level with the floor and sticks (you have to lift it up to get it to move) and I was a little terrified that I'd get stuck inside without enough leverage to lift it up again, so the brief time I used it, I kept the door propped open. Which, y'know, defeats the purpose. Ambiance: Two things here. I don't think at this price point and location, this hotel is ever going to draw an insane number of youthful influencers who party. In fact, during our stay, most of the guests we saw were in the 40s-60s, some traveling with kids. And yet the pool area kept playing club music nonstop. Loudly. We eventually took ourselves to the spa area just to get away from the music. (Until those speakers spontaneously started playing music for no reason whatsoever since we were the only people there.) The second thing, they play the same Boys II Men tape EVERY MORNING over breakfast. THE POOR STAFF! It's the same tape, every single morning. I don't know if I'll ever eat eggs again without singing "The End of the Road" in my head. I got the sense that IHG staffed the hotel (which was, again, managed properly) and outsourced the food, beverage, and spa. Which is a shame. Because the food, beverage, and spa is reflecting very poorly on the IHG brand. This is NOT a cheap hotel. This is a splurge hotel. This was a special occasion hotel. And at $400+/night, I really do expect a lot better, especially when I know I'm going to get gouged on the meals, drinks, and services.

Menos

“Do Better!”

While an overall nice hotel, the experience could have been better. The same staff that you hire to drop off hotel guests at the airport should be the same staff during pickup. Intercontinental Cabrits chartered an outside party to pick us up at the airport and even though the person was standing… Mais

While an overall nice hotel, the experience could have been better. The same staff that you hire to drop off hotel guests at the airport should be the same staff during pickup. Intercontinental Cabrits chartered an outside party to pick us up at the airport and even though the person was standing there, he did not have a sign or try to see who he was supposed to be picking up. Instead he just stood there looking at us for like 20 minutes while we tried to figure out where our driver was. We called the hotel to see where the driver was at and the people at the hotel told us what he looked like. Usually for pickups at airports the driver holds a sign with the customers name. Another thing the staff at Kreyol restaurant needs to be more organized. Please do not bring out the appetizer and main dish together unless specifically stated. Also, I should not have to wait 30 minutes for a dessert menu and then another 30 minutes for the check (we paid for our meal directly and did not charge it to the room). Also, please clean the grout in the bathrooms. Dirty grout is disgusting!

Menos