San Michele

“Poor treatment by a receptionist.”

We stayed at this hotel the week before and gave an excellent review after a great stay. We decided to return a week later and the reception we received when we returned was shocking, the lady at the desk could not of been ruder and more unhelpful if she tired. We had called ahead in the morning t… Mais

We stayed at this hotel the week before and gave an excellent review after a great stay. We decided to return a week later and the reception we received when we returned was shocking, the lady at the desk could not of been ruder and more unhelpful if she tired. We had called ahead in the morning to ask if an extra bed could be put in our room ( at a cost obviously) as our Daughter had been retuning to the UK but was to unwell to travel so needed to stay with us. The lady on the phone agreed but when we arrived at the hotel the receptionist didn’t not know and made a terrible scene about it. Our Daughter was already upset and unwell and this made her even worse. We spent 45 minutes at reception while she rang up many People and banged around the reception area. She finally took us to a room which was the wrong room and when I pointed this out it made her even worse. We do not know what all the upset was over as the room was plenty big enough for an extra bed and the delightful house keeper brought us an extra bed in 5 minutes and said it was NO problem what so ever. It upset us all for the whole evening. I have worked in the service industry for 35 years and nobody should treat anyone in the way. Shocking !

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“Lovely setting with incredible views but some improvements needed”

This is a difficult review to write. We loved our stay in Procida - it is a small island with not too many tourists and a beautiful and relaxing place for a holiday. The hotel is in an excellent position with rooms sloping down to the sea. The views are incredible and it is very enjoyable to watc… Mais

This is a difficult review to write. We loved our stay in Procida - it is a small island with not too many tourists and a beautiful and relaxing place for a holiday. The hotel is in an excellent position with rooms sloping down to the sea. The views are incredible and it is very enjoyable to watch the activities of the bay below - which is a mixture of local fishing boats, tourist trip boats and visiting boats. It is a peaceful bay with a handful of restaurants or bars in the immediate area on the shore below. If you have a room with a large terrace, you will have just about the best vantage point on the whole island! The port and main strip of the town is less than 10 minutes walk away with many other food choices. You can swim in the nearby water but it is better to walk 10-15 minutes elsewhere to nicer beaches - Lingua or Chaia are nicer. The attached Il Pescatore restaurant is a pleasant environment but the food itself is adequate but nothing special. Breakfast is served there, and again it is a pleasant way to start the day and the staff are welcoming, but the offerings could be improved. For example, coco pops are offered but not muesli, a plain omelette without fillings is offered a no variations allowed, and sadly the coffee is sub standard. The reception area is welcoming and the staff friendly. The hotel has been designed as a bohemian boutique hotel but there are many design flaws. It is over 5 levels and there is a lift but for unknown reasons the use of the lift is strongly discouraged. The bathroom is basic and not of boutique or 4 star standard. The major problem is the wooden beams over the balcony which provide no shade at all - this means the balcony is too hot to sit on during the day in summer. If I owned the hotel, I would remove these immediately and put umbrellas in their place. We all banged our heads several times on the low hanging wooden light covers and the ones near the bed do not provide enough light to read. Lack of proper maintenance is letting the hotel down. The external walls which are a beautiful white colour have many stained yellowy patches where repairs appear to have been made but not fully completed. The shower head drips loudly for a very long time after use. Our group had 2 rooms and both showers had the same problem. The hot water ran out on two different days. Some sun beds were without mattresses. Most concerningly, the balcony door was broken so that it did not lock and while I reported immediately, nothing was done to repair it in our 4 night stay. The hotel is still very new but it will lose its allure quickly if maintenance is ignored. The sister hotel “La Suites” is heavily promoted by SMBH with pre-arrival emails, upon check-in and in a brochure in the rooms. It is a 10 minute shuttle bus away, and is inland so no views, but it has a lovely pool and lounging areas with food and drinks services. We spent a pleasant half day there and enjoyed lunch by the pool albeit typical poolside inflated prices. This was spoilt upon checkout when a 15E per head charge was added for its use. This should be made clear upfront. In summary, this hotel is in a lovely setting with incredible views but some improvements are needed to make it a 4 star boutique hotel.

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