Al Ahsa Grand Hotel

“Good hotel but lacks character”

Al Ahsa Grand Hotel is a 5 star (more like a 4 star) hotel located across from King Faisal University and walking distance to restaurants (TGIF is next door). There is ample free outside parking along with a free hotel underground parking. The hotel is fairly new ( about 5 years old). It is no long… Mais

Al Ahsa Grand Hotel is a 5 star (more like a 4 star) hotel located across from King Faisal University and walking distance to restaurants (TGIF is next door). There is ample free outside parking along with a free hotel underground parking. The hotel is fairly new ( about 5 years old). It is no longer part of the Best Western Hotel Chain. The medium size lobby is bright, airy and has plenty of sitting. The hotel façade is all glass. The décor looks dated (think of a hotel your parents or grandparents might have stayed at) even though the hotel is fairly new. Check in was personable as you sit down when you check in which I find more relaxing and upscale. As in all places in Saudi Arabia, face masks are mandatory throughout the hotel along with temperature check upon entering the hotel. The hotel has only suites with a small living room, open bedroom style and kitchenette where you can cook. It also looked dated but was very clean and well kept. The bathroom was on the smaller size with a shower. Free water and reliable internet was provided. There is an indoor pool with set hours (opens at 4pm on Fridays). The buffet breakfast is served from 0700 to 1030 on the top floor with great views of Al Ahsa. The variety and quality of the food was ok. There were made to order pancakes and eggs but no fresh juice. Oddly, there were 2 different machines that made coffee. All in all, it was satisfying but nothing special. The owner also owns a date farm (Al Ahsa is famous for its' dates) and dates and Arabic tea is available free upon check in before the elevators. If you want to purchase gift boxes ( a roll-up sign and a price list is in the lobby), just order it from reception 24 hours in advance and it'll be delivered to the hotel. Unlike other reviews, I found the service to be professional and helpful- just get a receptionist that can speak English well-there is always 1 available). Housekeeping will provide extra towels and water upon request. Even though this hotel lacks character, the rooms are good size, clean, and comfortable. The location is convenient. Defiantly, a place I would return to despite the décor. FYI, book directly with the hotel for a better price than what you can find on the internet.

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“Under Rated”

The hotel is rated five stars, but I think it deserves only four stars, the most prominent negatives of the hotel The reception staff are not completely trained and do not have any experience even in dealing with the system as the employee could not reach my reservation through Expedia and told me … Mais

The hotel is rated five stars, but I think it deserves only four stars, the most prominent negatives of the hotel The reception staff are not completely trained and do not have any experience even in dealing with the system as the employee could not reach my reservation through Expedia and told me that there was no reservation until the hotel manager came and solved the problem. There are no health precautions and no compliance with COVID-19 prevention measures in the breakfast buffet, it is assumed that the buffet is canceled and breakfast served in the rooms.

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“Hotel Ambiance and cleanliness”

Good ambiance, nice and clean room with nice kitchenette and appliances. However, front desk staff was totally unprofessional and incompetent. During check-in front desk person was sarcastic and made ethnic comments, he did not know how to charge credit card. Didn't know what BW rewards membership … Mais

Good ambiance, nice and clean room with nice kitchenette and appliances. However, front desk staff was totally unprofessional and incompetent. During check-in front desk person was sarcastic and made ethnic comments, he did not know how to charge credit card. Didn't know what BW rewards membership is and therefore did not enter in the system. During check-out front desk person gave me an inaccurate invoice. Had to wait during check-in and check out.

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