Best Western Premier Tides Hotel Orange Beach

“Still Good”

I love staying at this place, I think this was my 7th time. The rooms are always very clean and the beds are comfortable. The hotel grounds are well kept. The staff members are very polite and helpful if you have questions. I feel some of the changes that have been made over the years have made i… Mais

I love staying at this place, I think this was my 7th time. The rooms are always very clean and the beds are comfortable. The hotel grounds are well kept. The staff members are very polite and helpful if you have questions. I feel some of the changes that have been made over the years have made it less appealing to some. I for one think taking the coffee makers out of the rooms is ridiculous. We had to bring our own coffee maker, coffee and cups. I don’t mind paying for the breakfast, it is very good. I do wish they would just let us help ourselves to the drinks as it use to be a few years back. This time the servers were a little disorganized a few mornings plus now you are expected tip for them bringing drinks only to your table. I feel the quality of the bathroom toiletries have declined over the past few years. The tissue used now seemed very low quality. I will probably return again within the next year but if things keep being taken away or more charges added I will be more inclined to look elsewhere when looking for a place to stay in Orange Beach.

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“Mixed Feelings”

I have mixed reviews of this place . Good parts. It was right in the beach and we had an ocean view on the 6 floor . Room was as clean and bead was ok. Customer service at the desk was great and the in house pizza you can order was excellent. Now the cons : There was only 1 elevator working so s… Mais

I have mixed reviews of this place . Good parts. It was right in the beach and we had an ocean view on the 6 floor . Room was as clean and bead was ok. Customer service at the desk was great and the in house pizza you can order was excellent. Now the cons : There was only 1 elevator working so some rides took awhile . For a room that was over $ 1300 dollars I expected a little more . The back board was coming off the bed and there were chips on stuff throughout the room. The bathroom was clean but the shower need some more attention. Breakfast cost you 14.99 for a buffet for adults . No coffee makers in the room and you can’t get coffee until 7 for a price . The beach and umbrella are a rent me until you bring your own. I bought 2 waters and 2 little cups of ice cream and cost me right at 20 dollars . The cleaning crew never made it to our room. We would leaved at 7 in the morning and come back around 5 and she still hadn’t been there . She knocked in our door about 5:30 for cleaning. We were getting ready so we did towels and told her to come back . She did not understand us at all. So the room was never cleaned . Not the best experience.

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“Just OK 3 night Stay...”

Married couple who stayed 3 nights for a wedding in the area. We are used to better hotels, but liked this hotels location, so that's why we chose it. We wanted to be by nearby Coastal restaurant and also enjoyed the Sunliner Diner across the street. This hotel has a nice location right on the b… Mais

Married couple who stayed 3 nights for a wedding in the area. We are used to better hotels, but liked this hotels location, so that's why we chose it. We wanted to be by nearby Coastal restaurant and also enjoyed the Sunliner Diner across the street. This hotel has a nice location right on the beach, however, it's really hard to walk anywhere around it since it's mainly on a very busy road (highway) with no sidewalks. We didn't have a car and found that to be a challenge. Staff at the front desk was pretty nice. Even met the manager and she seemed really nice even saying she would've taken us to the Publix up the street after finding out we had walked in the heat. She didn't have to say that, so I appreciated the sentiment. Not having a coffee maker in the room absolutely sucks and is mentioned so many times on here, you would think they would've done something about it by now. Also, having to sign out the towels on the 4th floor by the lobby for the pool is ridiculous as well. They should be down by the pool area. Nobody really monitors whether you sign them back in either, we just signed out and in and the same time. The pool was nice. It was refreshing, but not freezing cold. Hot tub was a nice temperature. There were a lot of families there and kids in the hot tub, but we were able to find some quiet times too. You could go down there very early and they didn't seem to mind, which was nice. The bar area at the pool is kind of underutilized. It could be more welcoming and a better atmosphere, but it just isn't. They couldn't even get the World Cup on the tv down there when we asked. There's some general maintenance that looks like it needs to be done too. Painting and pressure washing is needed. Beach access can't get any more convenient though. Room was clean and we asked housekeeping to make up our room in the mornings and it was always done timely by the time we got back from being at the pool/beach. Room was quiet too, even though we were on the 4th floor right down from the lobby. Hotel should disclose that there is something being built right next door. There is some construction noise and it does diminish your "water view" quite a lot. It really just overlooks a big construction sight and a highway if you get right down to it. This hotel might be perfectly fine for families, but as a couple like us who travels a lot, it missed the mark.

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