Plaza Hotel Bishkek

“4 stars but with annoyances.”

Probably more 3.5 stars than 4. We were in room #4403 on 5th May as part of an Adventures Abroad tour group. We stayed again here on 7th May in room 5501. The same comments would apply to both rooms. This hotel is often used by airline crew, so I suspect that it is one of the better ones in town. … Mais

Probably more 3.5 stars than 4. We were in room #4403 on 5th May as part of an Adventures Abroad tour group. We stayed again here on 7th May in room 5501. The same comments would apply to both rooms. This hotel is often used by airline crew, so I suspect that it is one of the better ones in town. Though we were only allowed to check-in after 18:00 on our 1st arrival. Not then helpful to foreign travelers who with the border crossing have had a long day. All clean and mostly functional though the room safe was not secured and the in room, small fridge was locked. There was no plug supplied to the vanity basin in the bathroom. I asked at reception on the 7th if I could be supplied with one; but no not possible. Why ? The two twin beds pushed together in room 403 to make a double bed is not supplied with an appropriate sized bottom sheet OR an appropriate sized top quilt. The 2 pillows in that first room in total look pretty but are pretty useless, being so soft. Room service then somewhat begrudgingly gave us two more pillows. We were given 4 pillows for our 2nd stay in room 5501. The mattress was too soft for us in both rooms. There was room kettle, etc but no coffee satchels were supplied. The hotel has two towers and we had to use two different lifts to get to the front Level 2 restaurant area from our rear room. The air con controls were odd with initially no apparent way to get the cooling lower than 25 C but then the heating mode could only be set to 18 C. Who ever audits these in a hotel that would think that is in the 4 – 5 star rating group? The room window could be opened. We used room service, which after an initial communication confusion, eventually gave us two ok meals on the 7th . Why cannot the hotel make this process clearer? For a cash payment only, and no change could then be given. Why not make this also clearer when starting the process? I gather the hotel offers a reasonable value laundry service BUT again this was not communicated to new guests. We made use of this for our 2nd stay with odd pricing with each item big or small, being charged at the same rate. That service though $$, was good. Wifi was easy to access and while the in room speed was ok, it was faster in the corridor and also down in the foyer. Nice big soft towels. Only a shower (ie surprisingly no bath) that was missing its sliding glass door in room 4403; so too much water splash gets out onto the bathroom floor. This was our first hotel in 15+ nights on the road that actually had a feedback form supplied in the room. I passed on some opportunities for improvement on our 1st departure as we returned to this hotel for 2 nights on 7th and 8th May. This was then in room 5501 which closely matched the pluses and minuses as above AND also did not supply a vanity sink plug in the bathroom. Why ? Is there a shortage of such plugs in this country? Very odd. Breakfast was ok on each morning.

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“Location matters: Good Place to stay in Bishkek”

Very good breakfast, friendly and helpful staff. Clean rooms, quiet Place and close to the Main square. Pool and Spa almost 24/7 accessible.

“Very pleasant and accommodating staff”

The rooms are generous in size with large showers. There is no local TV, only You Tube and Netflix but the remotes were inoperable. Breakfast was the usual with fruit, bread, eggs and oatmeal and other buffet items. The staff is pleasant and accommodating. Good location to walk to National Museum (… Mais

The rooms are generous in size with large showers. There is no local TV, only You Tube and Netflix but the remotes were inoperable. Breakfast was the usual with fruit, bread, eggs and oatmeal and other buffet items. The staff is pleasant and accommodating. Good location to walk to National Museum (turn right) and three blocks to Holy Resurrection Russian Orthodox Cathedral (turn left).

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“Fair place to stay”

Room was clean, spatious and silent. A functioning locker was avaialble. Breakfast was fair - would have loved to get at least a cappuccino... The location is central.

“Average hotel!”

Hotel is aging and needs renovation. Rooms were good size, comfortable beds with crisp white linen , bathrooms have no locks with a see-through door with opaque / clear glass patterned glass panel. Our room AC was good, though others complained. The reception management is not efficient, not good … Mais

Hotel is aging and needs renovation. Rooms were good size, comfortable beds with crisp white linen , bathrooms have no locks with a see-through door with opaque / clear glass patterned glass panel. Our room AC was good, though others complained. The reception management is not efficient, not good at solving issues. We were a family with two rooms- a triple and a twin but one was on the 8th floor and the other on the 4th floor although we asked for adjoining or at least same floor rooms. Although they speak English, they still have issues with communication. Breakfast, - though the table looked full with lots of small bowls of nuts, jams, seeds, cut fruit , there were limited options, specially for vegetarians, absolutely no class!. The bread was stale and horrible. Coffee only instant Nescafe. Fruit didn't look fresh and imagine bananas being cut and displayed!!!! Location not the best, - away from the city centre however there were some good eating options close by.

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