Hotel Rincón Real Suites

“Terrific staff”

We stayed at the Rincon Real on Easter weekend. More than anything, I want to comment on the staff who were so warm and helpful in what turned out to be a very stressful time. Chef Daniel, who was in charge on Easter Sunday, requires special mention. He was such a caring person and spoke very go… Mais

We stayed at the Rincon Real on Easter weekend. More than anything, I want to comment on the staff who were so warm and helpful in what turned out to be a very stressful time. Chef Daniel, who was in charge on Easter Sunday, requires special mention. He was such a caring person and spoke very good English. When my husband required emergency medical attention, he took care of us...drove us to one of the best hospitals in Durango and stayed with us until a diagnosis was made. He made us feel safe in a new city and for that we are very grateful. Manager Arturo was very helpful also. His English was good. The hotel was clean. Although our room was a bit dated, it met our needs. The dining room and pool area had some updates and were nice. The food was good. Thank you to all the staff at the Rincon Real. We would definitely return to this hotel.

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“Good location, decent value. Needs improvement.”

I chose the Hotel Rincon Real for the location and because it had a pool/hot tub. Due to construction the pool area was closed. The pool water looked green with algae. The construction was very loud and started early in the morning. Very noisy! We arrived late (nearly midnight). They were closing u… Mais

I chose the Hotel Rincon Real for the location and because it had a pool/hot tub. Due to construction the pool area was closed. The pool water looked green with algae. The construction was very loud and started early in the morning. Very noisy! We arrived late (nearly midnight). They were closing up the parking area. The young man behind the check in desk seemed unaware of our reservation. I had to show him the confirmation I had printed before he looked again and found it. He led us to our room, which was 2 story with a kitchen and living room on the lower level and a bedroom/bathroom upstairs. We didn't use the downstairs area, though the couches were comfortable. Lugging luggage upstairs (with NO RAILING) was difficult. Beds were quite comfortable, though the room was very stuffy. Only one window. Bathroom setup was odd. I never did figure out the water heater setup. Restaurant was OK. I thought continental breakfast was included in our room, but was mistaken. Prices were reasonable. The waiter spoke no English, and assuming I spoke no Spanish, he simply avoided me. I loved the poster-sized photos of old Durango hanging on the walls. The computers in the lobby area were very old and slow. Only one seemed connected to the internet. When trying to contact a local business, I asked for help from the front desk. They seemed bothered by my request and were not at all helpful. After 2 nights, we needed to check out early to drive to our next destination. The front desk clerk seemed bothered by this request. They also asked for me to bring the 3 remote controls down from the room to check out. Nothing about this had been mentioned before. Overall, it was a decent experience. I really needed some time in a hot tub to relax. Next visit to Durango, I'd pay a bit more for a hotel with better customer service.

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