Fitch Lodge - Key West Historic Inns

“Staff is unmatched!! Lee is incredible”

the location here is absolutely adorable! cute and clean rooms, perfect for an overnight or weekend trip, but the best part is hands down Miss Lee!! talk about customer service, we arrived for our anniversary trip and she offered to plan our entire date night and made all the reservations!! she mad… Mais

the location here is absolutely adorable! cute and clean rooms, perfect for an overnight or weekend trip, but the best part is hands down Miss Lee!! talk about customer service, we arrived for our anniversary trip and she offered to plan our entire date night and made all the reservations!! she made this trip so unbelievably special and we most definitely will be returning.

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“I will certainly go again.”

More than happy with my stay, the girl at the reception is very attentive, friendly, true customer service. The room is very cozy, they do the daily cleaning and the happy hour is a plus. Of course I recommend it and I will definitely go again.

“Skip the Lodge”

Spent three nights at the Fitch Lodge in early May and had a mixed experience. First, the good. Check-in went smoothly and we were greeted by a very gracious front-desk person who invited us to partake of the Lodge’s happy hour complementary drink. The accommodations were simple, but the room was c… Mais

Spent three nights at the Fitch Lodge in early May and had a mixed experience. First, the good. Check-in went smoothly and we were greeted by a very gracious front-desk person who invited us to partake of the Lodge’s happy hour complementary drink. The accommodations were simple, but the room was clean and quiet (except for the rooster that woke us up every morning, but my wife and I found that charming). We got lucky and found a parking space right across the street from our room, but parking is scarce and the lodge forewarns about that, so nobody should be surprised. There was no breakfast, even though the booking information said there would be. But staying here did get us a small discount at an excellent coffee shop down the street that offered breakfast sandwiches and pastries. Overall, it was a pleasant experience. But at more than $400 a night after taxes and fees, including a baffling guest amenities fee (isn’t that was you pay for in the room rate?), it did seem pricy for what you got. Everything is pretty expensive in Key West, but we still questioned the value. On the negative side, my wife had an unpleasant encounter with someone at the front desk, the same person who graciously greeted us at check-in. The room came furnished with an electric hot water kettle (a guest amenity, I suppose). After two nights we’d used the two coffee packets provided and they were never replaced by housekeeping, so my wife went to the front desk to ask about getting more and she got a churlish response from the front-desk person. She snapped at my wife that brewed coffee was available in the lobby, and then acted put upon at the idea of having to go get more coffee for us. My wife walked out and we never did receive the coffee. Not having coffee for our room is not a big deal and would not have meant a thing to us. If they don’t replace the coffee in the room, or if they were out, she could have politely explained this and we would have been fine and moved on. It would not spoil our visit. But she chose to be surly instead. This left a sour taste with us, even as the check-out went smoothly and we were again seen off by a very gracious front desk person (someone different this time). We wouldn’t tolerate this at budget motels, let alone some place charging these prices. For this reason, we will not be booking there again and can’t really recommend the Fitch Lodge.

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