Leonardo Hotel and Conference Venue Hinckley Island

“A good choice for the area”

This hotel is a very good choice for the area. It ticked our most important boxes: Quiet room Comfortable bed Good staff Free parking Yes there’s no AC and I know some of our friends were upset about this but we brought a fan with us and they gave us a few. The main thing here is that it was qui… Mais

This hotel is a very good choice for the area. It ticked our most important boxes: Quiet room Comfortable bed Good staff Free parking Yes there’s no AC and I know some of our friends were upset about this but we brought a fan with us and they gave us a few. The main thing here is that it was quiet and the bed was good. We’ll stay here again.

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“Disappointing staff attitudes”

Hotel clean, tidy, spacious room Disappointing when checking in at 3pm not told buy receptionist that the restaurant was nearly full so would have to go out to get meal. When going into bar at 5pm. Had a drink then went into the restaurant at 6pm told by staff restaurant full and could not fit in t… Mais

Hotel clean, tidy, spacious room Disappointing when checking in at 3pm not told buy receptionist that the restaurant was nearly full so would have to go out to get meal. When going into bar at 5pm. Had a drink then went into the restaurant at 6pm told by staff restaurant full and could not fit in two people for a meal immediately even though restaurant not even quarter full. Told could have meal on room with room service. Who wants a meal in the bedroom when restaurant in hotel. The girl on the desk just said no can't help. lifts not working staying on second floor. Told reported at midnight and 7am but @10am still had to use stairs

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“A Stay of Mixed Emotions at Leonardo Hotel Hinckley”

I booked the Leonardo Hotel Hinckley through a work arrangement and stayed for two separate weekends while working in the area. My first visit was excellent and left a very positive impression. The hotel was clean, tidy, and well presented, exactly what you hope to find when checking in. The recep… Mais

I booked the Leonardo Hotel Hinckley through a work arrangement and stayed for two separate weekends while working in the area. My first visit was excellent and left a very positive impression. The hotel was clean, tidy, and well presented, exactly what you hope to find when checking in. The reception staff were friendly, informative, and welcoming throughout. I was fortunate enough to be allocated an Executive Room, which was superb. The room was spacious, the shower was large, and the bed was exceptionally comfortable. The complimentary refreshments were a nice touch, including tea, coffee, biscuits, still and sparkling water, plus snacks and drinks (2 KitKats and 2 Pepsi Max), all of which were replenished during my stay. The leisure facilities and restaurant were also very good. Overall, my first stay was excellent, so I was genuinely looking forward to returning the following weekend. The Triumph bar was a real positive experience - such a nice bar, i really enjoyed my time in there. Unfortunately, my second stay was a very different experience. Check-in was smooth, but from that point onward there were several issues. I was again in an Executive Room, but this time only KitKats were provided, with no soft drinks, and only sparkling water was available. One evening I dined in the restaurant. There were only four guests dining at the time, yet my main course took around 40 minutes to arrive. When it finally did, part of the meal was only lukewarm. The server did apply a 10% discount to the bill, which I appreciated, but there was very little explanation and no real apology for the delay or the quality of the food. Back in my room, the toilet flush stopped working. I tried calling reception, but no one answered, so I had to walk down to report the issue in person. To be fair, the maintenance team responded quickly and fixed it. However, the flush broke again the following morning. Fortunately, I had seen how the maintenance engineer repaired it and managed to fix it myself using a teaspoon! I appreciate these may sound like minor issues individually, but they continued to add up. During the stay, the snacks were not replenished, and my request for still water was not actioned despite leaving a note for housekeeping. No one attended to these requests. Another point to consider - If you like snacks take your own. The price of snacks & drinks in reception are pricey. £5.99 for a 112g bag of peanut M&Ms is an example of what to expect to pay As someone who tends to avoid repeated problems rather than complain, these experiences have unfortunately changed my view of the hotel. I will be working in the area every weekend for the next three months, but due to the inconsistency between my two stays, I will be taking my business elsewhere. It's disappointing because my first experience showed how good this hotel can be. Unfortunately, the second stay did not meet the same standard.

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“Could be so much better”

This could of been so much better. It's nice hotel, mainly geared for conferences, there were several the 4 days we were there. The facilities are great, a nice pool, sauna, steam room, restaurant, bar, coffee shop. Plus they give u coupons to use at check in. All good so far. The problem was… Mais

This could of been so much better. It's nice hotel, mainly geared for conferences, there were several the 4 days we were there. The facilities are great, a nice pool, sauna, steam room, restaurant, bar, coffee shop. Plus they give u coupons to use at check in. All good so far. The problem was mainly housekeeping related. We had 2 rooms for 4 nights and got our rooms serviced once. Despite leaving the tag on the door every day. At one point I went to reception and spoke to someone, gave them the room numbers and she promised they would come. In one room, they made the bed, but left or put cookies under the sheets, the other room they didn't make the bed but left clean towels. The other problem was I was with my teen kids, we asked for 2 rooms next to each other. They literally places us as far away as possible one on the ground floor at the furthest end of the hall and one on the 2nd floor at the other end. I did try to call reception several times to ask again about housekeeping and the v phone was never answered. Having said that the rooms were spacious and the bathrooms were well maintained, one room had AC, the other one didn't.

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