Mövenpick Resort Phan Thiet

“UPDATE — EXCELLENT MANAGEMENT RESPONSE (HUYEN)”

UPDATE — EXCELLENT MANAGEMENT RESPONSE (HUYEN):Following this incident, the resort’s management team intervened immediately. I want to personally thank Huyen, the Customer Relationship Lead, who handled our issue with the absolute highest level of professionalism, empathy, and sincerity. She conduc… Mais

UPDATE — EXCELLENT MANAGEMENT RESPONSE (HUYEN):Following this incident, the resort’s management team intervened immediately. I want to personally thank Huyen, the Customer Relationship Lead, who handled our issue with the absolute highest level of professionalism, empathy, and sincerity. She conducted a swift internal investigation, issued a deeply genuine apology, and personally ensured our family felt valued. Huyen went above and beyond by gifting a lovely plush toy to my daughter Aggie, organizing a buggy to take us to a nearby restaurant for dinner, and hosting our entire family of 10 for an amazing breakfast in the lounge before our checkout. While the initial staff interaction at the ice cream counter was unacceptable, Huyen perfectly demonstrated the elite, international 5-star hospitality standards that the Mövenpick and Accor brands are famous for. Thank you, Huyen, for saving our family vacation! We attended the Chocolate Hour at Mövenpick Phan Thiet on July 14 around 3:30 PM. There was a 7-year-old girl in front of us, and my daughter and I were right behind her. After the first girl was served, I expected my daughter to be next. Instead, a Vietnamese man who had completely abandoned the queue for over 5 minutes suddenly returned and jumped directly in front of my daughter.The female staff member ignored my daughter and served him first. When I calmly and politely asked why she was serving the man instead of my daughter, they completely ganged up on me. The man rudely challenged me to "check the camera," and the female staff member aggressively sided with him, gaslighting me by saying I was in the wrong for not acknowledging he had been there 5 minutes ago. How am I supposed to track a stranger who walked away?It is disgraceful that during a kids' event, a 5-star resort staff member would gang up with a bully adult against a polite guest and a waiting child. Management must review the security footage from July 14 at 3:30 PM immediately and address this hostile female employee.

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“Turning an Unfortunate Moment into a Lasting Memory”

At the end of May 2026, we had the opportunity to stay at Mövenpick Phan Thiet, located on Tien Thanh Beach, about 40 km from Mui Ne. Although the resort is away from the main city area, there are still several affordable restaurants nearby. If you are traveling with children, I highly recommend v… Mais

At the end of May 2026, we had the opportunity to stay at Mövenpick Phan Thiet, located on Tien Thanh Beach, about 40 km from Mui Ne. Although the resort is away from the main city area, there are still several affordable restaurants nearby. If you are traveling with children, I highly recommend visiting Dino Cafe and Circus Land, both located close to the resort. The hotel also provides a complimentary shuttle service that runs around NovaWorld, making it convenient to reach these attractions and other facilities within the Nova community. We spent three wonderful days at the hotel. The chocolate hour offerings were enjoyable, and the breakfast was excellent, with a wide variety of delicious food. Breakfast was reasonably priced at around 300,000 VND per person and was complimentary for two children under 12 years old. We received a warm welcome and experienced a seamless check-in process thanks to Mr. Thuan at the reception desk, who also assisted us during check-out. He took the time to explain the facilities and activities available around the resort. Ms. Tran from the Reservations team was also very helpful in arranging our rooms. Our rooms were beautiful, spotless, and offered stunning views of the ocean and the pirate ship. The balcony was the perfect place to relax and enjoy the afternoon breeze. During our stay, I unfortunately twisted my ankle while walking around the property. Ms. Bao Y from the Kids Club kindly helped me by providing an ice pack and advised me to visit the nurse if the injury worsened. A lobby housekeeper working the 6:00 PM shift on May 28, along with Mr. Chin from the Bellman team, noticed my swollen and bruised foot the following day as I was walking back from the pool. They immediately arranged for the resort nurse to assist me. The nurse treated my ankle with a cooling pain-relief spray and wrapped it with a bandage. Thanks to their care, my ankle felt much better the next day. We also greatly enjoyed breakfast each morning, where Ms. Ny from Bounty Restaurant consistently provided friendly, attentive, and courteous service. Honestly, we enjoyed the resort so much that we rarely felt the need to leave the property. Everything we needed was either within the resort or just a short distance away. Our child especially loved the Kids Club and the movie sessions. The swimming pool, with its two levels and complimentary floaters, was another highlight for our family. We had a fantastic stay and are truly grateful to all the staff members who helped make our vacation so memorable. We look forward to returning in the future.

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“Memorable Stay!!”

What an awesome experience this has been. We are here for four days and it is still first day here and we already have started planning for the next trip.....very few locations are that compelling. The atmosphere is so warming and vibes are so positive too. Apart from superb, peaceful location (esp… Mais

What an awesome experience this has been. We are here for four days and it is still first day here and we already have started planning for the next trip.....very few locations are that compelling. The atmosphere is so warming and vibes are so positive too. Apart from superb, peaceful location (especially on weekdays) what makes a difference here is the superb staff. Everyone is helpful, charming and ready to go above and beyond. As they say in hotel industry, it is not about the location and amenities....it is more about the the experience, and staff displays that attitude swiftly and promptly. Special mention for Huyen from front office, she was ever ready for all the questions and requests. Thank you for giving us memorable experience thus far and we will definitely come again.

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