Royalton Grenada, An Autograph Collection All-Inclusive Resort

“Amazing and Attentive”

This resort was cute and a relaxing as we celebrated 2 major milestones, Anniversary and birthday. But what really made the trip was one person,Aaliyah. When we first made the reservation we were contacted by guest services to tell us about the stay etc. We shared the significance of the trip and g… Mais

This resort was cute and a relaxing as we celebrated 2 major milestones, Anniversary and birthday. But what really made the trip was one person,Aaliyah. When we first made the reservation we were contacted by guest services to tell us about the stay etc. We shared the significance of the trip and guest services said they will make sure we had a wonderful experience and that they did. Although when we first arrived some of the things we discussed did not happen, Aailyah a guest services manager leaped into action and made it happen. Throughout the stay she helped and checked on us, which was fantastic as we are an older couple. It felt wonderful to see a staff member care so much to make sure we had a wonderful time. By the end of the trip, the Royalton staff felt like family, especially Aaliyah and we would definitely go again.

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“Beautiful hotel!”

The hotel is conveniently located where it’s easy to travel to the rest of the island, and Magazine Beach was calm, clean and beautiful. Service was generally very good at the restaurants and bars, and at the Kids Club, Shanique and Jovanna were especially accommodating, friendly and informative.

“A Mixed Bag”

One of the better staff experiences I’ve had anywhere in the world. The majority of the team were truly exceptional, and their hospitality left a lasting impression. The property itself is also well maintained for the most part. Unfortunately, the 5% that was negative was truly negative. There’s n… Mais

One of the better staff experiences I’ve had anywhere in the world. The majority of the team were truly exceptional, and their hospitality left a lasting impression. The property itself is also well maintained for the most part. Unfortunately, the 5% that was negative was truly negative. There’s nothing worse than returning to your room to find no service—dirty towels, an unmade bed, and day‑old garbage. To make matters worse, promises were made repeatedly but nothing was actually done to resolve the issue. This happened twice. Adding to that, a nightmare server at the Italian restaurant further disrupted what could have been an otherwise outstanding stay. Ironically, the Diamond Club desk could learn a few lessons in hospitality from the rest of the staff, who were consistently warm and professional. Overall, most of the staff delivered a memorable level of service, but the lapses in housekeeping and the restaurant experience prevented this from being truly exceptional.

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“Lovely hotel but other guests spoilt it.”

Staff was amazing, hotel room super comfortable though would preferred sheet change after 1st week. Room cleans were very thorough. Lift being out of order was a pain being on 4th floor. Buffet could done with more gluten free food. Restaurants were nice especially Italian. The only thing that disa… Mais

Staff was amazing, hotel room super comfortable though would preferred sheet change after 1st week. Room cleans were very thorough. Lift being out of order was a pain being on 4th floor. Buffet could done with more gluten free food. Restaurants were nice especially Italian. The only thing that disappointed us was how rowdy the other guests by the pool. A wedding party took over pool and pool bar, throwing each other in pool and didn’t care where we were.Blaring their own personal music, drinking cocktails after cocktails leaving empty glasses round by pool, put up drone with camera which took away our privacy, being generally so loud and this went on for 4 days. Not one staff member asked them to calm down. The following week another party arrived one again being very loud like party above but when I asked staff if they could calm it down, the party found out it was us and then started being abusive and made threats. The diamond pool is too small to cater for all diamond guests. Enjoyed our holiday apart from this.

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