Holiday Inn Sunderland – City Centre By Ihg

“Great hotel shame that parking is not onsite.”

Nice hotel, rooms great and great breakfast. Good central location but not so good if you arrive by car as no parking at hotel. Parked at Riverside Car park but confusing if you tried to park for 24 hours as parking ended at 23.59! So 24 hours did not mean what it said.

“3 Rooms in 14 Nights”

I was visiting family in Sunderland and selected the Holiday Inn due to its location. The staff were great and offer fantastic customer service. However, poor maintenance of the hotel really let this place down. First room had an accessible bathroom with a completely flat floor, ie no shower cubicl… Mais

I was visiting family in Sunderland and selected the Holiday Inn due to its location. The staff were great and offer fantastic customer service. However, poor maintenance of the hotel really let this place down. First room had an accessible bathroom with a completely flat floor, ie no shower cubicle, so water went everywhere and went out the door, wetting the carpet. I was moved into another room where things were good for a few days. Upon returning to the room ne evening, the toilet was continually running water and the flush mechanism had broken. It would seem that housekeeping had cleaned the bathroom and left the toilet like this. I was then moved to a third room, where the curtain rail detached from the ceiling and had to be reinstalled. Again, the staff were really responsive to these issues and were apologetic. Finally, one little quirk is the in-room air conditioning. This id limited to only 2-hours at a time. This is inconvenient when the room warms up overnight (yes, this happens in Sunderland!). I mentioned on checkout and was told this is intentional as it’s a green hotel. As a member of IHG rewards, this is the worst hotel I’ve stayed at from a facilities perspective, and will give it a miss next time I return to Sunderland. In short great staff, but perhaps get some preventative maintenance done soon

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