The Langley, A Luxury Collection Hotel, Buckinghamshire

“A Wonderful Treat”

Champagne Afternoon Tea. It was excellent & thoroughly enjoyable.A gift from family. We even had a visit from the Chef who kindly shared a baking tip with us. The lovely Lady on reception ( she had head covering) made sure that my wife could be helped out through a lift to the ground floor saving… Mais

Champagne Afternoon Tea. It was excellent & thoroughly enjoyable.A gift from family. We even had a visit from the Chef who kindly shared a baking tip with us. The lovely Lady on reception ( she had head covering) made sure that my wife could be helped out through a lift to the ground floor saving her trying to descend the stairs she used on arrival. So kind. Thank you. We have had Dinner here but first time for Afternoon tea. We had to bring some food home as we were too full. It was packaged up so beautifully as to preserve the delicate treats. All in all wonderful.

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“100% must stay near London & Windsor! A Splendid end to an Amazing Trip”

Just recently returned from a stay at The Langley. First off the hotel is a hidden gem with Langley Park and extremely secure; with a security checkpoint just outside the property with a by name list of all expected guests. Check-in went extremely well. We booked through AMEX FHR and also had Marri… Mais

Just recently returned from a stay at The Langley. First off the hotel is a hidden gem with Langley Park and extremely secure; with a security checkpoint just outside the property with a by name list of all expected guests. Check-in went extremely well. We booked through AMEX FHR and also had Marriott Titanium Elite Status. We every upgraded to the Seymour Suite. We arrived at the property early and the staff had no issues holding onto our luggage while we went out to explore Windsor Castle (about a 20 minute drive south). Once we returned we received a tour of the property from Sam on the front desk team and our room which was lovely - everything you expect an English Countryside Manor to be. The Afternoon Tea was delightful and we thought it was even better than Claridges in London. Cocktails at the Churchill bar were also quite nice. We also ordered room service which came extremely quick and the food was delicious. We did have a minor hiccup due to a mixup in communication for preordering a room enhancement upon arrival. However upon notification, the staff went above and beyond, wiping all charges and immediately providing a bottle of Champagne and chocolate truffles with a handwritten note for the inconvenience. Other than that minor discrepancy, everything at the property was superb and we cannot wait to return. Would highly recommend booking if traveling to London for an idealic countryside escape for at least a night or two!

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“Would not stay at the Langley again”

The Langley is a beautiful hotel set in magnificent grounds. Although our suite was very cold and although reporting to reception twice who said it would be regulated remotely it stayed cold through our stay. However the room was beautiful with stunning views. I paid in full a week in advance for … Mais

The Langley is a beautiful hotel set in magnificent grounds. Although our suite was very cold and although reporting to reception twice who said it would be regulated remotely it stayed cold through our stay. However the room was beautiful with stunning views. I paid in full a week in advance for the New Year’s Eve package for myself and hubby. A day before we were due to visit ,the full amount was deducted again from my account. I contacted the hotel and after explaining I had already paid I was told this second large amount was done by the night staff and would be returned into my account, which it was the same morning. I e mailed David in reservations who had done the original reservation to complain but had no response. On check out we were given a bill of over £700. I disputed this as the only bill we should have had would be for a few drinks from the night before and reception had taken a pre authorisation of £200 from my husbands card on arrival to cover these expenses. I repeatedly told reception this was incorrect, however for some reason they could not grasp this and clearly did not know what to do. I was then presented with a revised bill, twice, for roughly the same amount. The unprofessionalism of the reception staff was unbelievable and eventually they got someone else to deal with it and we had possibly the correct bill. This delayed us for around 40 minutes while they sorted it and finally we left the hotel. The next morning my husband had had £700 taken from his account by the hotel. I emailed the manager detailing the whole situation from start to finish. He replied that morning by e mail to apologise and get it sorted within 72 hours. I phoned the hotel and told them I was not prepared wait 72 hours and would like this money credited to my husbands account asap. The final bill he came up with was again , different to the final bill reception presented and his bill was slightly more ! I e mailed them to say I also want the exorbitant service charges refunded. I have since been passed onto another member of staff who is now dealing with this and today some of the monies has been refunded to my husbands account and hopefully rest to follow very shortly. The incompetence of some of the staff was totally unprofessional and quite astounding. Never have we experienced anything like this st any hotel before and for a 5 star Marriott was totally unacceptable

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