The Nici Bournemouth

“Wonderful stay, beautiful hotel clean welcoming and great atmosphere”

Just back from a wonderful stay at The Nici Bournemouth. Fab hotel, great location, nice walk down to the town and pier. Hotel very bouji, great décor, welcoming reception and very clean. We were delighted to have a room upgrade to a sea view would definitely pay for sea view when we return. Be… Mais

Just back from a wonderful stay at The Nici Bournemouth. Fab hotel, great location, nice walk down to the town and pier. Hotel very bouji, great décor, welcoming reception and very clean. We were delighted to have a room upgrade to a sea view would definitely pay for sea view when we return. Bed was super comfortable slept for 9 hours on the first night! Gym had good equipment for a basic work out and wasn't too busy. Felt like we were abroad around the pool, was busy on first day so we didn't get sun lounger but plenty of comfortable chairs perfect for reading your book. Only feedback was there was a lot of sand in the pool which we thought would be cleaned out over night. The robot cleaner seemed to just do the main floor of the pool and not the ledge and steps. Overall a wonderful stay and will definitely be visiting again.

Menos

“Victoria underpins a landmark family celebration”

From booking to departure this was one the best hospitality experiences. Victoria in Reservations was magnificent guaranteeing a successful family celebration and gathering for 10 over three days. Family suites for 2 families and a suite for the grandparents. From Mario managing reserved car parki… Mais

From booking to departure this was one the best hospitality experiences. Victoria in Reservations was magnificent guaranteeing a successful family celebration and gathering for 10 over three days. Family suites for 2 families and a suite for the grandparents. From Mario managing reserved car parking to friendly reception staff, attentive restaurant staff and those helping with time spent at the pool everyone was keen to please and nothing too much trouble. Housekeeping deserve special mention. Good food in Harry Rocks and generous breakfasts in South Beach restaurant. Easy access to beach but outdoor pool makes it a difficult decision!

Menos

“Family Getaway in UK”

We stayed at the NICI Bournemouth for one night after asking to be transfered from the New forest hotel. I am glad we swapped over to Bournemouth as New Forest was not fully complete! We were given complimentary tokens to use for drinks at the bar upon arrival in Bournemouth- Nice touch. There were… Mais

We stayed at the NICI Bournemouth for one night after asking to be transfered from the New forest hotel. I am glad we swapped over to Bournemouth as New Forest was not fully complete! We were given complimentary tokens to use for drinks at the bar upon arrival in Bournemouth- Nice touch. There were 2 pools. 1 indoor and outdoor! Pool times for kids are stated. We were given the sea view room over looking the outdoor pool on the 4th floor-it was incredible. The decor and facilities in the room are great. I gave 4 stars because parking is expensive. Breakfast was ok. Service was a little slow as the area was so busy. Otherwise we had a really lovely stay.

Menos

“Inconsistent. So much time just 'waiting'!”

There are some good points and some negative points but unfortunately our experience means we won't choose NICI brand again. The good: - Beachside location, really lovely in the summer - My wife had a great massage from Molly, the spa facilities in general were fine especially in the morning when i… Mais

There are some good points and some negative points but unfortunately our experience means we won't choose NICI brand again. The good: - Beachside location, really lovely in the summer - My wife had a great massage from Molly, the spa facilities in general were fine especially in the morning when it was quieter. However the spa did lack clean towels. - They upgraded our room (more details below) to a Seaview deluxe with great views, the beds were comfy and roomy The not so good: - we had a terrible experience booking first with the NICI New Forest (we booked in April). However we subsequently learnt that the pools/spa wouldn't be open for our spa break(!) only by Insta/Tripadvisor a week before, and then contacting management was very difficult (multiple phone calls/emails). We cancelled and rebooked Bournemouth. I had emailed Bournemouth to let them know several times and no reply, the only reply eventually was via WhatsApp. When we arrived they upgraded us for the inconvenience. Waiting!! - A small thing (but these things do mount up), I needed an iron for my shirt as none in the rooms. We phoned reception 5-10 times with no response. Eventually they rang back and agreed to send one up but it was ages before one came. More waiting!! - When we went down for dinner we waited by the sign that says wait to be seated. More than 5 waitering staff passed us and did not acknowledge us or say anything, we were stood there for 5 minutes - more waiting!! Eventually someone did come but they seated us outside on the smoking terrace (didn't even know that was allowed any more!). They then asked us if we wanted to sit inside or outside for our meal. We said inside (to get away from the smoke). Another waiter came along and proceeded to sit us outside! - the absolute joke came when we were going to down to reception to check out I had a missed call from NICI New Forest. I thought they might be ringing to apologise as I had a holding email from them the night before. But in actual fact it was the spa there wondered where we were for our treatment that I had asked them to cancel! - Staff just generally not very attentive - Meal was ok but nothing special for the price paid - we were ready to give some constructive feedback at check-out but the receptionist didn't even ask how our stay was so we left. So here is the feedback! We just feel the staff could do with some basic training on hospitality and what the little things are that make a difference. It could be great but it just doesn't feel great at the moment.

Menos