Jumeirah Muscat Bay

“A true Jumeirah experience in Muscat-it’s a long review!”

An amazing place. Got back from a week stay at Jumeirah Muscat Bay & had one of the most relaxing stays. I have stayed at many Jumeirah hotels in Dubai including The Burj Al Arab. This was my first time in Oman & glad we decided to stay at Jumeirah Muscat Bay. The hotel is in a beautiful location w… Mais

An amazing place. Got back from a week stay at Jumeirah Muscat Bay & had one of the most relaxing stays. I have stayed at many Jumeirah hotels in Dubai including The Burj Al Arab. This was my first time in Oman & glad we decided to stay at Jumeirah Muscat Bay. The hotel is in a beautiful location with Rocky Mountains & the beach is clean almost Maldives style. We arrived quite early in the morning Reem at the check in desk did her very best to give us a room as soon as possible whilst we had breakfast at the Club lounge. We booked a club room however the staff notified us that the club is closing the next day as it’s off peak season. We were not informed about this. After I spoke to Reem she informed me that other restaurants were available to us instead so we did not lose out on the club access. We were given in room dining breakfast every morning which was very helpful when travelling with two young children. The breakfast was a good selection & cooked perfectly every time. Sundowners & chefs bites were sent to our room in the evening & afternoon tea was offered at the Tarini lounge. We didn’t feel like we missed out on the club as the hotel had provided more than enough in compensation. We were given a room on floor 6 with a stunning view of the beach/sea however I asked to change rooms & Haytham was very kind & efficient to move us to a suite on the ground floor which helped our special needs child who needs outdoor space. The suite came with a garden & led straight out to the beach & pool area. Thank you Haytham for accommodating us. Swimming pools were lovely & relaxing with shade in the family & children’s pools. We had a massage in the Talise Spa again amazing experience with lovely views of the bay. Housekeeping was beyond our expectations as the housekeeper Hussain did an excellent job in keeping the room clean & with plenty of water for us but what stood out was that he was very patient with us as the children were napping in the day so he would always come when we asked him to make up the room at our convenience. Thank you Hussain your attitude & work ethic is very impressive. A big thank you to Sheikha the Guest Relations Manager-she really does know how to look after her guests. She was very kind to our daughter & even sent some colouring for the kids. We cannot wait to return especially our daughter she was very happy & relaxed & made great memories.

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“Best getaway after a tiring camping trip”

amazing hotel and resort amenities, staff are super friendly and helpful, the check in lady was super nice giving me a late checkout as my flight next day was very late at night.

“Beautiful property, great beach - but teething issues to be fixed”

A fantastic property, with good facilities, but at the time of writing simply cannot cope with busy periods. I enjoyed it, but only after lots of complaining. Avoid if you're going during peak time. Otherwise, I suspect it's great. For context - I regularly stay at 5* hotels around the world and a… Mais

A fantastic property, with good facilities, but at the time of writing simply cannot cope with busy periods. I enjoyed it, but only after lots of complaining. Avoid if you're going during peak time. Otherwise, I suspect it's great. For context - I regularly stay at 5* hotels around the world and am notoriously picky! POSITIVES: - Some staff: a very special mention to Dmitri Hamouche, and Ninnja (the new GM). They went over and above to handle our complaints and try their best to rectify the situation. I can't speak highly enough - Pool and beach: as a couple, we appreciated the 'adults only' pool, and the beach is excellent. Very clean, very nice sand, great to swim in - Rooms: very clean, modern, plenty of space - Food quality: generally very good by the pool, and in the room. Breakfast was also good NEGATIVES: - Very limited sunbeds: this was a serious issue particularly during peak-heat and peak business. It was unbearable at times. Very annoying when people come at 7am to reserve sunbeds, leave, and seemingly never return - Food selection: quite limited - 'Adults only' pool: the 'adults only' pool was not policed, and so children were only asked to leave after complaining. Staff seemingly scared to simply uphold the rules! A child defecated in the pool: that is unacceptable, but appreciate its a one-off - Some staff: once complaining about things, staff generally stepped-up, but who wants to spend their holiday complaining! Lack of attention to detail, forgetting orders, wrong orders, as above, the 'adults only' pool issues - it's not okay at a 5* hotel Overall: lots of potential, but currently some teething issues. Beware if you're going when it's busy, but otherwise I'm sure it'll be great

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“Not on par with other Jumeirah hotels”

The hotel is in a beautiful bay and has great potential, but is let down in nearly every aspect. It felt like the hotel had been open a week or so because the service was so mismanaged and poor. If you visited any other Jumeirah hotel you then you’ll likely be expecting too much in coming here. … Mais

The hotel is in a beautiful bay and has great potential, but is let down in nearly every aspect. It felt like the hotel had been open a week or so because the service was so mismanaged and poor. If you visited any other Jumeirah hotel you then you’ll likely be expecting too much in coming here. Main issues were: 1. Hotel decided to go dry for Eid with no prior communication. I know many guests including myself we’re surprised by this, and would have preferred this was communicated upfront rather than mid-stay so I could have opted for a different hotel in Muscat that wasn’t enforcing such policies. 2. The cooling system for all the hotel pools was broken the entire week, meaning it was bitter than the sea and no good for cooling down. 3. The ‘adults only’ pool was not policed at all and there were children in the pool everyday until one of them pooed in the pool. Totally avoidable had the hotel enforced the adults only rule. 4. Fire alarm woke us up at 2:30am, and was completely uncoordinated with no staff at the fire assembly point and guests wondering around confused and panicked. 5. Pool restaurant and bar frequently had poor service. Not unfriendly, just wrong orders or slow. 6. In the lounge, items were infrequently replenished and so often little there and whilst again the staff were friendly, it’s just felts uncoordinated. Also disappointing thar when they decided to go dry that they didn’t make any effort to put on some nice mocktails or anything to replace the happy hour- they just simply removed a benefit and expected us to not mind.

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