Huma Kotor Bay Hotel And Villas

“UAU! Um fim de semana incrível no Huma!”

Meu marido e eu passamos recentemente um fim de semana fenomenal neste hotel! Fomos recebidos por um delicioso coquetel e instantaneamente nos apaixonamos pelas coisas amigáveis, mas profissionais. Tivemos algumas dificuldades para chegar, porém eles nos ajudaram e nos fizeram esquecer todas as coi… Mais

Meu marido e eu passamos recentemente um fim de semana fenomenal neste hotel! Fomos recebidos por um delicioso coquetel e instantaneamente nos apaixonamos pelas coisas amigáveis, mas profissionais. Tivemos algumas dificuldades para chegar, porém eles nos ajudaram e nos fizeram esquecer todas as coisas ruins imediatamente. O quarto era enorme e lindo. Tivemos vistas esplêndidas da baía. Nós apreciamos o rico pequeno-almoço, no entanto, o café (máquina) poderia ser melhor. Por outro lado, o restaurante de praia Virtu foi um sucesso! A atmosfera e a comida? As piscinas e a praia eram excelentes - limpas, limpas e aconchegantes. Nós amamos tudo sobre este lugar e definitivamente voltaremos!

Menos

“Recommendation”

Amazing stay, when I came here I was welcomed by very polite receptionists and the entire experience was awesome. I would totally recommend it!!!

“THANK YOU HUMA TEAM!”

We had an amazing time at Huma Hotel! The service was outstanding, the beach access was fantastic, and the food at the restaurant was of excellent quality. The rooms were clean, spacious, and very comfortable. What made our stay truly special was the incredible approach of the entire team. Everyon… Mais

We had an amazing time at Huma Hotel! The service was outstanding, the beach access was fantastic, and the food at the restaurant was of excellent quality. The rooms were clean, spacious, and very comfortable. What made our stay truly special was the incredible approach of the entire team. Everyone was friendly, professional, and genuinely willing to make our holiday unforgettable—and they certainly succeeded. We will gladly come back and highly recommend Huma Hotel to anyone looking for a wonderful vacation!

Menos

“5-Star Prices, 3-Star Delivery”

The hotel is pleasant enough, but it falls well short of the standards expected of a genuine five-star property. The rating appears to be based on facilities rather than the quality of the guest experience. While the staff are friendly and genuinely try to help, the overall execution, attention to … Mais

The hotel is pleasant enough, but it falls well short of the standards expected of a genuine five-star property. The rating appears to be based on facilities rather than the quality of the guest experience. While the staff are friendly and genuinely try to help, the overall execution, attention to detail, and service consistency are lacking. What is particularly surprising is the contrast between the overwhelmingly positive reviews on Booking.com and the reality of the experience. In hindsight, TripAdvisor reviews provide a far more accurate reflection of the hotel. Unfortunately, we relied on Booking.com as a credible source and would not do so again. Room Quality We booked a sea-view room, but the overall standard of the accommodation was disappointing. Fixtures and fittings felt budget-level rather than luxury. Basic amenities were missing, including tissues, face towels, and an iron or steamer. There was only one bedside power outlet, and the bathroom lacked both a door and adequate blinds. As a result, early morning light from the bathroom regularly disturbed sleep. On one occasion, the room was also not serviced despite us being out for the entire day. Service Standards The staff are courteous, but service delivery lacks consistency and training. On our first day at the beach restaurant, I was served the wrong meal. Despite the staff double-checking the order beforehand and recognising the mistake immediately, the incorrect meal remained on the bill. After sending it back for correction, I had to follow up again ten minutes later. I was also unable to charge lunch to the room due to a reported system issue and was then asked to pay an additional 10% card surcharge. Other examples include: • No beach towels available on the first two days. • Guests being required to settle beach bar tabs when staff shifts change, regardless of whether they remain at the beach. • Frequent references from staff themselves to the operation being "chaotic." Breakfast Experience The breakfast offering is acceptable, and the food area itself is clean and attractive. However, the operation feels disorganised. Dirty tables often remained uncleared for extended periods, leaving guests waiting for tables to be cleaned before being seated. Maintenance standards also appear poor. The breakfast area toilets were missing door handles and lock components, and the signage had clearly been modified rather than properly replaced. While minor issues individually, they collectively reflect a lack of attention to detail that is inconsistent with a premium hotel experience. Overall Verdict The hotel's pricing is driven by its waterfront location and water access rather than by the quality of the accommodation or service. There are simply not enough staff, and training standards appear insufficient. The employees themselves are friendly and willing, but they are not being adequately supported. The most concerning aspect is the apparent lack of leadership. Throughout our stay, the beach side manager appeared largely detached from the day-to-day operation, often observing while staff struggled and guests raised complaints. The core issue is not the attitude of the staff—it is the absence of effective management and operational discipline. Overall rating: 3/5. Pleasant location and friendly people, but significantly overpriced for the standard delivered and nowhere near a true five-star experience.

Menos