Villa Salines

“Fabulous holiday as usual”

This was our third visit to these beautiful Villas. The properties are in a fabulous location and part of the charm is in the way they fit in with the local area. The housekeeping team are local ladies whose first language in mainly Creole. Whilst I can't mange their native tongue I can try my Fr… Mais

This was our third visit to these beautiful Villas. The properties are in a fabulous location and part of the charm is in the way they fit in with the local area. The housekeeping team are local ladies whose first language in mainly Creole. Whilst I can't mange their native tongue I can try my French and they try their English If that fails the management team are always on hand to assist. We cannot praise the team enough for their diligence and desire to please. Any small issues are dealt with promptly and with a smile. Being a self catering villa you have the opportunity shop local in supermarkets and markets as well as exploring the local restaurants. The welcome pack is very comprehensive and will tide you over until you have time to shop If you want to feel like a truly valued guest and don't want to be shut away in a hotel this is the place to be. Thank you Marjory and Justine for your excellent service We have already booked our 4th trip.

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“Nice location, but indifferent service”

Good points: - location - decor - size of villa - functionality - proximity to beach Not-so-good points: - beach is not the best beach - swimming pool wasn't really cleaned - there was a mouse in the house, and it took 24 hours for the staff to reply to my frantic message, even though I was assure… Mais

Good points: - location - decor - size of villa - functionality - proximity to beach Not-so-good points: - beach is not the best beach - swimming pool wasn't really cleaned - there was a mouse in the house, and it took 24 hours for the staff to reply to my frantic message, even though I was assured that her mobile was on till 8pm. When she messaged back, her attitude to the mouse was extremely casual, in that it was a "normal" thing. I come from a tropical country and while mice do roam around, they are certainly exterminated from people's homes. No attempts were made to block the access of the mouse, so we just lived with it, hearing occasional shrieks when it went over our feet. - I messaged the staff about restaurants that deliver. 3 weeks later, I still have to hear back. - while Florence the housekeeper was nice, her limited knowledge of English, and our limited knowledge of French, did not really help - the TV had not been working since day 1 and continued not working till we left. No attempts at compensation of any kind were made in lieu of this. - a light in the living room was not working for all 4 days that we were there, even though someone did come to check it - there was no 'real' coffee in the starter kit even though there was a coffee maker. Neither was there a nespresso machine that most villas seem to offer. - the starter kit stated that pasta would be included, but when we checked, they said that they had stopped putting pasta in the kit 2 years ago - obviously the list they sent had not been updated. - the microwave was very fiddly to operate - even Marjory learnt a thing or two about it - there were no washing machine instructions - there was no soap dish in the guest bathroom - the lights were too dim and the fans did not work fast on the fastest speed. Since the living room did not have an air conditioner, the speed of the fans should have been faster. - the wifi network was non-existent, except where the modem and range extender were - it would make more sense to have more range extenders - the showers in 2 of the rooms did not drain properly - the approach road to the villas was extremely uneven and unpaved, like a dirt track. This could have been improved. - when we mentioned some of the above problems when we were leaving, we were told that it was "our opinion"! I would have expected these points to have been taken as constructive criticism. I would not stay here again. The attitude of the staff needs to be improved big time.

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