Iconic Hotel Penang

“Great stay”

Our recent stay at this hotel was nothing short of exceptional. From the moment we walked through the doors, the warm and welcoming staff made us feel right at home. The check-in process was seamless, and the hospitality remained top-notch throughout our entire visit. The room itself was immaculat… Mais

Our recent stay at this hotel was nothing short of exceptional. From the moment we walked through the doors, the warm and welcoming staff made us feel right at home. The check-in process was seamless, and the hospitality remained top-notch throughout our entire visit. The room itself was immaculate, beautifully designed, and incredibly spacious. We slept soundly thanks to the luxurious, comfortable bedding and excellent soundproofing. Every amenity we could possibly need was right at our fingertips. We also thoroughly enjoyed the hotel facilities. The dining options were fantastic, offering a delicious variety of high-quality dishes, and the common areas were pristine and well-maintained. The location was also perfect, making it incredibly easy to explore the surrounding area. We had an absolutely wonderful time and cannot recommend this hotel highly enough. It truly made our trip unforgettable, and we are already looking forward to our next stay!

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“Patrick from Melaka”

Overall i enjoyed my 2 night stay in Iconic Hotel . Everything was ok. Enjoyed the evening light food and drink served for the guest at the cafe.

“teradyne”

overall it is nice...please include to add HBO movies on Television...sound proofing on rooms because we can here other rooms loud voices.

“hmmmm”

I have stayed at Iconic more than 10 times, whether the bookings were under my name or my partner’s. However, after this experience, I believe this may be my last stay. Room is dirty than 2star hotel, i have sent the photo to your team, you may check. bug in the fridge, dust everywhere, rubbish no… Mais

I have stayed at Iconic more than 10 times, whether the bookings were under my name or my partner’s. However, after this experience, I believe this may be my last stay. Room is dirty than 2star hotel, i have sent the photo to your team, you may check. bug in the fridge, dust everywhere, rubbish not clear. I understand that I made a mistake when booking the wrong date, and I also understand that the hotel may not be able to make changes because the reservation was made through a third party. I accept that part. However, what disappointed me most was the lack of assistance and communication from your team. Whether I contacted the by room phone or approached the lobby directly, the staff were unable to provide proper assistance or clear answers to my requests. It felt like there was very little communication or willingness to help find a solution. I would also like to highlight that, among the staff I encountered, there was only one team member who genuinely tried to assist with my request. Unfortunately, I did not get his name, but he is a Chinese gentleman, slim, relatively short, and wears glasses. Although I am unable to provide his name, I hope the management can identify him based on this description. I truly appreciate his effort and willingness to help, as he was the only staff member who made me feel that my concerns were being heard and taken seriously. As a returning guest who has stayed at Iconic more than 10 times, I expected a much better level of service. Unfortunately, this experience has left me very disappointed and has made me reconsider staying at Iconic in the future.

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