V8 Hotel

“Great Value and Service”

The highlight of my stay was the customer service. The staff were friendly and helpful, and the hotel's overall atmosphere was relaxed and family-friendly.

“A Convenient Stay with Areas for Improvement”

Dear Hotel Team, I was the guest who stayed in Room 525 from 10 to 11 July 2026. This was my second stay at this hotel. My previous experience was generally pleasant, with the only concern being stained bedsheets. Unfortunately, during this visit, I encountered several maintenance and cleanliness… Mais

Dear Hotel Team, I was the guest who stayed in Room 525 from 10 to 11 July 2026. This was my second stay at this hotel. My previous experience was generally pleasant, with the only concern being stained bedsheets. Unfortunately, during this visit, I encountered several maintenance and cleanliness issues which I hope the hotel can review and improve on. Upon checking in, we noticed that the toilet flush was not functioning properly. We immediately reported the issue, and a technician arrived promptly to assist and rectify the problem. We appreciated the quick response and effort taken by the team. However, unfortunately, the flushing issue recurred the following day and became worse. As we were checking out, we reported the matter to the front counter staff. I would like to specially mention Mr Hairey, who was very polite and apologetic regarding the inconvenience caused. He took our feedback seriously and immediately arranged for the room to be inspected. His professionalism and good customer service attitude were greatly appreciated. Apart from the toilet issue, I would also like to highlight that the safe box in the room was not usable. It would be helpful if the hotel could conduct regular checks, or include this as part of the room inspection process after previous guests have checked out, to ensure that all facilities are functioning properly before the next guest arrives. Another concern is the cleanliness of the bedding. During both of my stays, I noticed black stains on the bedsheets. During this visit, I also noticed that the pillowcase had an unpleasant smell, and I was unsure if it had been replaced. I hope the hotel can pay closer attention to linen inspection and replacement to ensure a more comfortable stay for guests. Areas for improvement: 1) The toilet flushing system could be improved. During my stay, I became quite concerned each time I needed to flush, as I was worried that the issue might recur. I hope the hotel can review and enhance the flushing system to prevent similar inconvenience for future guests. 2) The smell at the hotel lobby was slightly unpleasant during this visit. I do not recall experiencing this during my first stay. Perhaps the hotel could consider using a diffuser with a refreshing scent to enhance the overall lobby atmosphere. 3) Having a weighing machine in the guest room would be a useful addition for guests who wish to monitor their personal weight during their stay. Despite the issues encountered, I would like to compliment the hotel staff for being helpful, polite, and displaying good customer service etiquette. I hope the management can take this feedback positively and use it as an opportunity to further improve the overall guest experience. Thank you.

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“Better than expected for the price paid”

Decent room at a very good price point (about rm150) for a twin room and we managed to get connecting room for 4 of us ( they noted the special request from my Agoda booking 👍🏻）cleanliness were ok. We parked our car at the hotel compound, there’s also a big open car park next to the hotel. The onl… Mais

Decent room at a very good price point (about rm150) for a twin room and we managed to get connecting room for 4 of us ( they noted the special request from my Agoda booking 👍🏻）cleanliness were ok. We parked our car at the hotel compound, there’s also a big open car park next to the hotel. The only cons probably the smell in the toilet (could be due to the sewage system?) but not really a big concern to us as we only stayed for one night, and the other issues were what many others mentioned, I.e the soft pillow. Overall no complain for the price paid!

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