Shama Suasana Johor Bahru

“Nice Hotel, Great Location, But Check-In Could Be Better.”

Overall, we had a nice stay at the hotel. The location was excellent, and the hotel was clean and comfortable. However, there were a few issues during check-in. I had booked a 2-room suite for four people, but when we first entered the room, there was only one bedroom available. I was quite surpri… Mais

Overall, we had a nice stay at the hotel. The location was excellent, and the hotel was clean and comfortable. However, there were a few issues during check-in. I had booked a 2-room suite for four people, but when we first entered the room, there was only one bedroom available. I was quite surprised and initially thought that I had made a mistake with my booking. I had to go back down to reception to inform them. The receptionist explained that the second room was locked and that they would unlock it for us. In my opinion, the second room should have been unlocked and ready before handing over the room key, especially since the booking was clearly for a 2-room suite. Also, there were only three bath towels for four guests, so I had to request an additional towel from reception. Despite these issues, the hotel itself was nice, clean, and in a great location. Overall, we enjoyed our stay, but I hope the hotel can improve its room preparation and check-in process to avoid similar inconveniences for future guests.

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“Short trip to JB”

Wish to recommend those travellers on short trip to Johore Bahru to patronise this wonderful Shama Suasana Family Suite. It is a breeze from check in to check out. The outstanding facilities and breakfast spread enthusiat me to consider future trip and patron this hotel. The modern facilities of th… Mais

Wish to recommend those travellers on short trip to Johore Bahru to patronise this wonderful Shama Suasana Family Suite. It is a breeze from check in to check out. The outstanding facilities and breakfast spread enthusiat me to consider future trip and patron this hotel. The modern facilities of the kitchenette, Gymn, Lifts, swimming pool, allows me to strongly recommend for those families coming to Johore Baharu.

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“I will come back 🔥”

I stayed at Shama Suasana for three weeks, and overall, I had a pleasant experience. The service provided was very good, especially from the front desk and room service teams, who were consistently helpful and attentive. However, I would like to gently highlight a small issue regarding the air con… Mais

I stayed at Shama Suasana for three weeks, and overall, I had a pleasant experience. The service provided was very good, especially from the front desk and room service teams, who were consistently helpful and attentive. However, I would like to gently highlight a small issue regarding the air conditioning in the room, which was not as cool as expected. Although a technician attended to it, the condition remained more or less the same. I truly appreciate the team’s effort in providing a fan, which helped make the room more comfortable. In addition, I am still awaiting an update on the claim from the parking management (AMARI) following an incident involving the parking barrier and my car. I would be grateful if this matter could be looked into and resolved at your convenience. Lastly, I hope there could be some consideration for enhancing the breakfast selection. While the meals were satisfactory, a bit more variety and flavour would make the overall dining experience even better. Thank you very much for your kind attention and assistance.

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“Faulty Aircon But Excellent Service”

The air-conditioning in my bedroom was not functioning properly during my stay. As I was very tired when I discovered the issue, I did not report it immediately and ended up sleeping in the living room instead. I informed the front desk about the problem upon checking out. Despite this inconvenien… Mais

The air-conditioning in my bedroom was not functioning properly during my stay. As I was very tired when I discovered the issue, I did not report it immediately and ended up sleeping in the living room instead. I informed the front desk about the problem upon checking out. Despite this inconvenience, the service was outstanding. The staff were professional, attentive, and exceptionally helpful throughout my stay. Their warmth and dedication to guest satisfaction continue to be the main reason I return to Shama Suasana. That said, the property itself is showing its age and would benefit from a comprehensive refurbishment. While the facilities may need an overhaul, the excellent service provided by the team more than makes up for it and remains the hotel's greatest strength.

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