Lotte Arai Resort

“The place I will always return to”

Fourth time in a row and Lotte Arai doesn't disappoint! We stayed in a magnificent suite at the club, which is the most indulgent place: two bathrooms, two queen beds with great mattresses, amazing cleanliness, beautiful furniture. I read some of the reviews and I really can't relate to them. The f… Mais

Fourth time in a row and Lotte Arai doesn't disappoint! We stayed in a magnificent suite at the club, which is the most indulgent place: two bathrooms, two queen beds with great mattresses, amazing cleanliness, beautiful furniture. I read some of the reviews and I really can't relate to them. The food is amazing with great variety throughout the four restaurants plus the 5th that's top end. If you're in fir bog steaks and large sizes fries meals, this is not the place for you. Though the have burgers at the base on the slopes and other finger foods. The food is fresh and the healthy options are extremely varied. But no, it's not the type to make you fat if that's what you're in for. There are two levels of accomodation: basic at the Arai building and luxury on the Club and Nest. Maybe they stayed in the Arai where the prices and options are different? Now let's talk about the slopes: as we know the nature runs the show on the slopes, but on a good day it is absolutely amazing! It's a kingdom for off-piste powder skiing, but there's plenty of nicely groomed slopes to cater for all levels. We chose this place again and again because it's away from the hustle and bustle of the world’s acclaimed ski areas and a great place for families. Our kids roam freely on the slopes by themselves, or go to the play room with billiard, darts, karaoke, etc, while for us nothing beats the amazing onsen and magnesium pool. I am not in the bottom financial range, and I don't compromise quality over quantity. I always returned recharged and relaxed from here. We haven't been here during summer time but I'm very keen to return and do some tracking. Simply love it!

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“Great facilities and atmosphere, but very poor check-In experience”

I liked the hotel a lot. We stayed in the Club building and really enjoyed it. The atmosphere overall is lovely and relaxing. Spa Manna was excellent, and Beco restaurant was very nice as well. The facilities are high quality and the property feels well maintained. However, the check-in was the lo… Mais

I liked the hotel a lot. We stayed in the Club building and really enjoyed it. The atmosphere overall is lovely and relaxing. Spa Manna was excellent, and Beco restaurant was very nice as well. The facilities are high quality and the property feels well maintained. However, the check-in was the longest I have ever experienced in my life - 30 minutes. There was a long queue, yet only one staff member was processing guests. Another staff member was standing next to the lift pass box and was not assisting with check-ins at all. Watching this while waiting for half an hour was extremely frustrating and felt completely unnecessary. With proper staff allocation, this delay could easily have been avoided. Another issue was the clothes dryers. They do not work properly. We tried drying cotton items for two hours and they were still damp. They seem to work slightly better for synthetic clothes, but overall the performance was very poor. We were also surprised to see large queues for the gondola in the morning. However, this appeared to be due to fresh snowfall and high demand, so it was understandable. Overall, we enjoyed our stay, but the operational issues need serious improvement.

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“Convenient and comfortable”

The hotel is very modern and really well maintained. For the most part, I’d agree it’s a luxury hotel, but there are just a few things (that are super easy) to fix which fall short of expectations and surprised me. Pros:
 Large, clean rooms with big bathrooms Really good food at great value Sever… Mais

The hotel is very modern and really well maintained. For the most part, I’d agree it’s a luxury hotel, but there are just a few things (that are super easy) to fix which fall short of expectations and surprised me. Pros:
 Large, clean rooms with big bathrooms Really good food at great value Several airy public spaces to hang out Large outdoor onsen. Large steam room. Convenient ski pass ticket machines Connected to other parts of hotel by outdoor walkway Right off Shinkansen and free shuttle to and from train station Cons: Only 2 small elevators for main hotel. No bathroom amenities like Q-tips or cotton pads anywhere. Not even in onsen. Flimsy slippers. Cheap, thin soles that ripped easily. Onsen access strange. Entered through 2nd floor only to go down 1 more floor. Unisex shoe storage cubbies so small area always congested and bottlenecked the entrance to onsen. No tags for shoe storage, so guests mistakenly took each other’s slippers. Tiny chairs in steam room which did not allow for comfortable relaxation. Ski rental shop will not allow rental the night before unless you pay for the full day. Ski locker in main hotel inadequate for gear for 2 people. Can store skis/boards and boots, but no helmets. Nowhere to sit to put on boots. Oddly, the ski locker areas in the Club and Nest were bigger and much better laid out with benches in each row.

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“Hotel Koreano no Japão”

Já conhecia o hotel do grupo na Koreia em Seoul, onde tenho ótimas recordações. Excelente atendimento e serviço de extrema qualidade. Bom sobre o resort ski do Japão fiquei um pouco desapontado, esperava muito mais. Espero poder contribuir com meus comentários com o intuito de serem construtivos e… Mais

Já conhecia o hotel do grupo na Koreia em Seoul, onde tenho ótimas recordações. Excelente atendimento e serviço de extrema qualidade. Bom sobre o resort ski do Japão fiquei um pouco desapontado, esperava muito mais. Espero poder contribuir com meus comentários com o intuito de serem construtivos e não de reclamações. Recepção: ótima, como já esperado. O estafe muito bem treinado, educado e atencioso. Acomodações: tudo muito limpo e organizado. Reserva para 2 adultos e uma criança de 6 anos. Dinner: escolhemos o principal restaurante do hotel o “The Plate”(estilo buffet a vontade), para mim decepcionante, pelo alto valor cobrado a comida deveria ter mais qualidade e variedade, falta aquele toque especial de um bom Cheff. Breakfast: uma nova decepção. Adoro um bom bacon (estava horrível, parecia uma tira de plástico sem gosto), o yogurt de baixíssima qualidade, frios e queijos nem pensar, áleas queijo nem tinha, em fim pelo valor cobrado é imperdoável. Fiquei pensando na diferença da qualidade do restaurante comparando o que conheci na Korea. Estação de Ski: sem maiores comentários, somente 25%das pistas e gôndolas em funcionamento em consequência da falta de neve( o ideal é ir em meados de janeiro em diante). Parece ser muito bom para principiantes e para lazer em Familia. Para quem já prática o esporte não aconselho. Tudo é muito caro e volto a frisar com relação a qualidade da comida. É bem estranho estar no Japão e o atendimento não ser a nível. Talvez este o maior motivo de os hóspedes serem na grandíssima maioria Koreanos e ocidentais, muito pouco turistas japoneses. Loja de souvenir: lastimável, simplesmente lastimável. Poucas opções e atendimento péssimo, acho que é uma loja terceirizada e não administrada pelo hotel. Gosto da rede Lotte, mas desta vez não foi uma ótima experiência Os funcionários desde a recepção ao pessoal da limpeza são ótimos

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