Shimahana

“So relaxing and excellent service”

This is such a relaxing hotel to stay at. We stayed in a Harbor double room and it was clean, modern, spacious and so comfortable. The service provided at the front desk was exceptional and a detailed explanation was provided about the public baths. The hotel has a nice but small public bath with a… Mais

This is such a relaxing hotel to stay at. We stayed in a Harbor double room and it was clean, modern, spacious and so comfortable. The service provided at the front desk was exceptional and a detailed explanation was provided about the public baths. The hotel has a nice but small public bath with a sky view. Otherwise guests can use the sister hotel's baths. Amenities in the room were very good, including a face mask for women. Breakfast had a good selection, of mainly Japanese foods, but also salads, fruits and pastries. Would highly recommend this hotel and would stay here again.

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“Shimahanna Hotel - Gaijin Bem-vindo!”

Antes da minha viagem ao Japão, a minha sobrinha que lá vive organizado uma estadia de 1 noite para mim e irmão em-lei em este hotel está localizado na entrada de uma porta. Ela sabe eu gostaria Onsens e este lugar tem uma excelente localização e múltiplos Onsens localizada lá (vários hotéis compõe… Mais

Antes da minha viagem ao Japão, a minha sobrinha que lá vive organizado uma estadia de 1 noite para mim e irmão em-lei em este hotel está localizado na entrada de uma porta. Ela sabe eu gostaria Onsens e este lugar tem uma excelente localização e múltiplos Onsens localizada lá (vários hotéis compõem este estabelecimento que se estende por ambos os lados da porta entrada). Ela também notificado o hotel que um (6 ' 3 ") Gaijin tall seria ficar. De partida check-in para eu nunca falava inglês. Por isso eu não posso avaliar a competência inglesa dos funcionários. A equipe em todas as propriedades foi cortês e muito útil do check-in até o check-out. Quando cheguei ao quarto encontrei os dois ocidentais camas de estilo foram tempo suficiente. A equipe também previsto um longo Yukata extra para mim que se encaixam perfeitamente. Até mesmo o casaco superior fit. A estadia inclui jantar e o café-da-manhã, que foi mais do que suficiente para o Gaijin médio. Durante a noite eu tentei 3 Onsen diferente em duas das propriedades. Todos tivemos vistas para o mar e um foi à direita próximo à água. Na manhã seguinte eu tentei o Onsen privado no nosso hotel. Helpful hints/info: - Durante o dia um copo gratuito barco com fundo transporta os hóspedes entre as propriedades. É um serviço de transporte não é um barco de turismo por isso não espere para ver nada. À noite um autocarro do hotel oferece um serviço de transporte gratuito entre as propriedades que está a menos de 10 min. - Informar se são maiores do que a média japonesa e eles farão o seu melhor para acomodá-lo. - Eu nunca fez ver quaisquer menus ou brochuras em inglês. - To make tea/bidé controlos NÃO SÃO em inglês.

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“Cosy and comfy”

Small hotel along coastal area of awaji, this along with 2 other sister hotels which we can visit make up the main attraction here. Main issue here is language, but once if we have the patience to sort out the communication issues with Google translate, then all should be OK. I suggest setting asid… Mais

Small hotel along coastal area of awaji, this along with 2 other sister hotels which we can visit make up the main attraction here. Main issue here is language, but once if we have the patience to sort out the communication issues with Google translate, then all should be OK. I suggest setting aside 15 min or so to have your queries heard by the staff. Shuttle amongst the hotels can be had by shuttle bus or boat. Food was good and there's a welcome drink which costs around 450 yen. Transport is via bus from sannomiya Station In kobe. Would recommend this place if you are ready to be patient in terms of communication.

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“Could have been a five rating…”

I am a repeat guest in both the main building and their cottage suites across the street by the dog park. The quiet scenic location, facilities, amenities and options, room service, and well-mannered restaurant staff, along with the wonderfully designed and spacious cottage suites made it a favori… Mais

I am a repeat guest in both the main building and their cottage suites across the street by the dog park. The quiet scenic location, facilities, amenities and options, room service, and well-mannered restaurant staff, along with the wonderfully designed and spacious cottage suites made it a favorite getaway that I hoped I could rate with a five, finally, after all these years (I was hovering around a four and they kept improving, so thought I’d wait until I could rate it a five). Unfortunately, our stay at the cottage suites this time was a disaster that was poorly handled by the young and apparently too inexperienced managers at the site (or their sister location across the way). Why? The answer is that there was a loud tone from the spa water pump that did not relent for a second the entire time we were there and they said they could not shut it off without adversely affecting the spa. At the other end of the cottage suites building, we could also hear the unrelenting and nerve grating buzz of some kind of electric generator. Both of these did not quiet down the entire time, day or night. Even though the management was called to experience it for themselves and acknowledged knowing about it before our reservation was made, they basically said “it can’t be helped” and apologized with an offer to switch to a standard room. Of course, we had planned our stay at the cottage suite months in advance knowing the luxury and comfort we were used to there, and making a switch was not what we planned for our small chance at a weekend holiday during the pandemic. They had no trouble still charging us more than ¥100,000 for the night we decided to stay. They did not acknowledge they should have forewarned us (or any guest) in advance that they were having that problem, and they did not offer something like a substantial discounted stay opportunity for a future stay there after repair. No. They told us that other guests did not seem to mind as much as we did (how did they sleep ?? Or enjoy the balcony ??). Excuse me ??!! How insulting ! And that for repeat customers who had sent so much business their way?!? It felt like a betrayal. On that particularl stay, all else was good, as usual, apart from two more things that annoyed. The first was that they substituted several things in the morning breakfast buffet. Having been there so many times, the bread, pastry, and sausage quality, for example, really went down. We thought it must have been due to something related to the pandemic situation and disrupted supply lines, so that could be forgiven. The second was a young inexperience staffer who would only communicate or make eye contact with my Japanese partner, even if I addressed her in Japanese. That was not as forgivable, as that kind of thing had happened once before several times earlier as I paid the bill on checking out of the hotel, and obviously I was the one they were transacting with, so why talk over my shoulder as if I wasn’t even there?! On the other hand, these sorts of things were not something that would otherwise get mentioned (though it, and some torn and dirty seat covers in the BBQ area of the restaurant were the reasons I had still been hovering at a 4and waiting to for the day I could rate it a 5). But waiting months to get our long hoped for holiday at the cottage suites and then having it turn into a torturous stress experience with unceremonious dismissal by the management and having then to pay more than ¥100,000 for it and leaving with a headache and tension… no… sorry… that was not a move up… that was a move way down. Even so, I will rate it 3 keeping in mind how good it had been and how good it could still be if the untrained and inexperienced young managers could actually understand how to handle a situation like this …in the true sense of hospitality and service for a property like this.

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