Fav Lux Hidatakayama

“Excellent value, great location, huge room!”

Loved this hotel. 4 mins walk from station. Located at top of the main street that runs all the way to the bridge and then old town, past all the restaurants and supermarkets. So easy. Room huge (we did have a city view with bsth) and the view was fab. Yes, we were right over the tracks (8 floors… Mais

Loved this hotel. 4 mins walk from station. Located at top of the main street that runs all the way to the bridge and then old town, past all the restaurants and supermarkets. So easy. Room huge (we did have a city view with bsth) and the view was fab. Yes, we were right over the tracks (8 floors up) but we barely heard a rumble and embraced seeing the track action. We booked both white and black sauna, loved both. Highly recommend. Breakfast a bit limited but tasty (we mostly made our own in kitchenette). No bar in evening. Staff were NOT rude (as other reviews have said), but their are not many of them and I don't think they're there to concierge guests as in other hotels. They check you in, and you can ask basic questions. Warnjng: There is no luggage forwarding service. You have to take bags to Post Office (7 mins away). We had our bags delivered and they were not locked away when we arrived, just tucked in corner of reception (which was fine with us). There appear to be lockers but not sure people are allowed to use them. These are just things it's helpful to know. Perhaps in a country where service and efficiency is so amazing, expectations are raised? But we loved the hotel, the room, the saunas, the location. Best value we had in our trip. Ps. The 'other' Fav is the other side of train tracks, nowhere as near old town

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“Good value for money”

We were a bit hesitant in booking this hotel because we read reviews that staff were rude and unhelpful and that there was no left luggage service. We went with it anyway as we would be there for one night only, and it turned out to be a very good choice. We were travelling as a family of three a… Mais

We were a bit hesitant in booking this hotel because we read reviews that staff were rude and unhelpful and that there was no left luggage service. We went with it anyway as we would be there for one night only, and it turned out to be a very good choice. We were travelling as a family of three adults and a quad room in this hotel was cheaper and much more spacious than any triple room (or 2 x double rooms) in other hotels in the area. The hotel was very close to the train/bus station and within a short walking distance to the main sights. There were also good hida beef restaurants nearby. In terms of service, not sure if we got lucky but we did not run into any rude or unhelpful staff. As some reviewers mentioned, the service was indeed inconsistent - the staff which received us in the late afternoon was welcoming and courteous, whereas the staff manning the desk the next morning was aloof and distant. That said, we would not categorize the latter's attitude as rude. As for luggage, the hotel had recently updated its policy and they allowed us to store our bags after check-out. "Store" is used loosely here, as there was no storage room, just a makeshift, cordoned off space right next to the elevators. The space was out of the field of vision of the front desk staff, and the staff made it very clear that they would not keep an eye out on the bags. Nor did they keep tabs on which bag belonged to whom. In short, anyone could just walk up and take any suitcase they wish. We were completely fine with it as we did not have any valuables, and we travelled to Japan enough times to know that it is a very safe country. But if that is something you are concerned about, you may want to choose another hotel or store your bags (for a fee) at the train/bus station.

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“Very nice, but …”

Very nice hotel, new, modern, close to the station, easy to walk to the “tourist” areas, but still a walk. The hotel was clean, right on the corner, so a lot of traffic. No free parking, but there is a parking lot across the street. 1,000 JPY for 24 hours. Two complaints. First, the staff leaves … Mais

Very nice hotel, new, modern, close to the station, easy to walk to the “tourist” areas, but still a walk. The hotel was clean, right on the corner, so a lot of traffic. No free parking, but there is a parking lot across the street. 1,000 JPY for 24 hours. Two complaints. First, the staff leaves at 10:00 PM, so if you have any issues, you are out of luck. There are no phones in the room, so you can’t even call down to the front desk if someone was there. At 12:30 AM, we were woken up by a party of drunk people next door, who were loud when talking and loud when singing. For 90 minutes that continued and we could do nothing in terms of calling the front desk for help. Sorry, but I am not banging on the wall or confronting a gang of drunks by knocking on their door. Ridiculous. Second, while checking out the next morning, there were three staff, two Japanese and a foreign lady. While the two Japanese staff were apologizing for the noise (how does that help us at all?), the foreign staff member was picking her nose. So f$%# gross! As someone who is attending the front desk, how could you even consider that when guests are present, as well as co-workers. Far, far from any customer service I have ever experienced.

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“modern & trendy with some flaws”

-The tatami rooms located at the corner, had bathrooms which were not insulated against winter temperature. The bathrooms were cold . We wanted to change rooms but the hotel is full. It is minus 5 degrees, and bathroom is icy cold -The Tatami rooms' mattresses & quilts were not fitted with with sh… Mais

-The tatami rooms located at the corner, had bathrooms which were not insulated against winter temperature. The bathrooms were cold . We wanted to change rooms but the hotel is full. It is minus 5 degrees, and bathroom is icy cold -The Tatami rooms' mattresses & quilts were not fitted with with sheets. Guest have to do it themselves. I was quite astonished as I had stayed in a few tatami rooms or ryokans, never was i required to install my own bedsheets and quilt sheets. -Check out time is 10am. By 10.10am, the staff was knocking at the my room's door to chase. So don't expect much customer service here. Nonetheless, hotel is new, decent cafe downstairs. Kitchenette in tatami rom is very handy. Decor is modern and trendy. They have electronic door locks hence keys are required. Location is great, near to train station. Parking is at the open air carpark opposite, with a fee of 1000 yen per night.

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