Kamuela Villas Lagoi Bay Bintan

“Hidden Gem in Bintan”

So surprised by how calm and peaceful this place is. The accommodation includes pick up and drop off and complimentary breakfast for The airport representative and receptionist was welcoming and warm. Their personality gives a sense of peace and calm that make you feel that you are really far from… Mais

So surprised by how calm and peaceful this place is. The accommodation includes pick up and drop off and complimentary breakfast for The airport representative and receptionist was welcoming and warm. Their personality gives a sense of peace and calm that make you feel that you are really far from the usual hustle and bustle of the city. The hotel is in partnership with D’Bintan Spa and it gave us one of the best 90mins massage of our life that we have to do it again the next day. The accommodation is clean and well maintained. The room is spacious and really gives that serene and exclusive feel. The breakfast isn’t so much just filling but the taste is really really good makes us want to order more. The location of the hotel is really good. Infront of it is Plazq Lagoi where the famous Warung Yeah, Mama B and Gelatologi is located. The Lagoi Bay is literally 5mins walk, this is the beach area. The Kelong Seafood Restaurant is only 15mins drive away. I felt Bintan is underrated. I love how it felt like the locals know each other and lifts up one another. Good and peaceful community. Definitely coming back here.

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“Great!”

We got ourselves a 2 bedroom villa, which was beautiful! The staff was polite and assisted us with our queries and issues. The villa has amenities nearby and a few places to dine and shop around the area. Grab/gojek may or may not be available so we had to use the hotel taxi (which may cost more… Mais

We got ourselves a 2 bedroom villa, which was beautiful! The staff was polite and assisted us with our queries and issues. The villa has amenities nearby and a few places to dine and shop around the area. Grab/gojek may or may not be available so we had to use the hotel taxi (which may cost more). If you’re not planning to travel out of the area, this is a good place to stay. Just take note, as it’s around nature, insects also share the accommodations with you. 😂

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“Short-Healing Trip”

Everything was fine. Though I might suggest Reception area to have more fans/renovation to be air conditioned. Walk way to room by nature was fine. Check in was smooth. Room was near and tidy, had a cute decoration for our arrival as well. As it's surrounded by nature, ants were around after nig… Mais

Everything was fine. Though I might suggest Reception area to have more fans/renovation to be air conditioned. Walk way to room by nature was fine. Check in was smooth. Room was near and tidy, had a cute decoration for our arrival as well. As it's surrounded by nature, ants were around after night time and some rain. It amazed us as breakfast was served to our room - never had that service in any of our trips 😅 Honestly, it somehow met the expectations as per some other reviews on social media. The in-room pool temperature was perfect even during the night! Overall, would grade Kamuela 4.5/5! Great service by the team (Qory, Citra, Imam & Malvin). The communication through whatsapp was a first too! Prompt replies by the team.

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“Pool is great, everything else needs attention”

The resort is in the Lagoi area, which means it's much closer to the ferry terminal than some other resorts on the island. Shared transport is provided both ways, which is straightforward enough. We arrived at 12:50pm and were told the room wouldn't be ready until 2pm. We asked for early check-in… Mais

The resort is in the Lagoi area, which means it's much closer to the ferry terminal than some other resorts on the island. Shared transport is provided both ways, which is straightforward enough. We arrived at 12:50pm and were told the room wouldn't be ready until 2pm. We asked for early check-in but no luck. Right across the resort is Plaza Lagoi, but don't get excited - it looked pretty deserted when we were there, mostly closed shops. We were just killing time. To be fair, they WhatsApp'd us at around 1:40pm to say the room was ready, so it wasn't a terribly long wait. All communication with the resort is via WhatsApp only, as there are no phones in the room. Reception is tiny with only two chairs at the counter, self-service welcome drink. Though check-in was quick and no complaints there. Our suite (Studio Suite Villa - C3) had a small outdoor area with a round table and two chairs, a kitchenette with just a kettle and sink, and two beach loungers on the deck (without any cushions). Only two mugs were provided, and they also didn't match (one small, and another tall coffee mug. No coffee/tea maker, just instant tea/coffee sachets were provided. No spoons, no plates, no glasses. The mini fridge was empty. Inside the room there was a double bed with hard and soft pillow options. We found the mattress was on the firmer side, and the comforter felt a bit thin. Though the sheets were white and clean. AC was strong and cold, TV had standard channels, and two 500ml water bottles were complimentary. The highlight is definitely the private pool- 1.3m deep, clean, and lovely. One thing though, after 8pm the pool pump was switched off. The bathroom was clean, airy, and huge. It was split into four separate areas- WC, sink, shower, and bathtub. But the supplies were really bare minimum. No conditioner, no body lotion, no face towel, no floor towel, not even a tissue box. And no bathrobe which honestly felt strange given there's both a bathtub and a private pool. Water pressure was good with hot and cold, so at least that worked well. There was a small cabinet in the room, with only one fragile sliding door. Iron or ironing board are not provided and there is no laundry bag either. Later in the evening, we asked for an ice bucket and were told it was chargeable at around 40,000 IDR. What? Yes, correct, it was chargeable. Breakfast was honestly the low point of the entire stay. No buffet. You pick one main and one drink from a menu. We picked pancakes and veg fried rice. We specially request no meat/egg. You also need to choose a time slot, and it gets delivered to your room. I asked for the 9am slot but was told it was full, so I took 9:30am. It arrived at 9:40am. However, we got the fried rice with sunny side up in our meal. My latte came at room temperature — not warm, not hot, room temperature. No water with the breakfast either, though someone brought two bottles later. It genuinely left a bad taste on the overall experience and I'd flag this to anyone planning to stay here. When we highlighted this with the resort, they sent an apology message. While checking out, they apologised and waived off the charge for the ice bucket as well. Thanks. Also worth mentioning we had 2 to 3 power cuts during the afternoon. Not ideal. On a brighter note we were celebrating our anniversary and had informed them beforehand. We came back to a small flower arrangement on the bed, which was a genuinely sweet touch and meant a lot. So credit where it's due. Overall, the private pool is the star of the show and the suite layout has potential. But too many small things felt unfinished or just not thought through: the bathroom supplies, the breakfast experience, charging for ice. It's not a bad place but it needs to sort out the basics before it can comfortably charge what it does. Manage your expectations going in and you might still enjoy it. Note: We also found the website does not show the correct information. For Studio Suite Villa, under Special Features it says - Mountain View. Beach View, Pool View. However, our villa had none. It is within closed wall perimeter. Something should be corrected.

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