Four Points By Sheraton Makassar

“The Most & Remarkable Experience of Stay”

Sharing my experience staying at Four Point by Sheraton Makassar which was very impressive. This is the umpteenth time I have been on a business trip to Makassar, this time I stayed on June 8-11, 2025 participating in business mapping activities with Surabaya Travel Agent and collaborating with PHR… Mais

Sharing my experience staying at Four Point by Sheraton Makassar which was very impressive. This is the umpteenth time I have been on a business trip to Makassar, this time I stayed on June 8-11, 2025 participating in business mapping activities with Surabaya Travel Agent and collaborating with PHRI, ASITA, Makassar City Tourism Office, more than 80 buyers and 40 sellers from various cities in Indonesia. The event was very good and the service provided by the Four Point by Sheraton Makassar Team was extraordinary. Service: Starting from reservation, security guard in front, bell desk, FO/Concierge, Room attendant, F&B Team is very extraordinary and enthusiastic in serving guests who stay and do business activities. This hotel is very busy especially since there is a meeting room that is very adequate for MICE activities including Weddings. And coincidentally when I had a business activity there was a wedding activity too. The city is very lively with all the activities and the cuisine is also very diverse. Another experience that I will never forget is the attentive service of Team Four Point by Sheraton Makassar given to all guests and especially me, I was always offered a Nice Cup of Coffee when I entered the breakfast venue and in the cafe in the lobby, the staff on duty there really understand what I like. Thank you to Mr. Agus Sunaryo a newly GM who has just joined, with his leadership I am sure he will be able to bring things in a better direction. Thank you for your warm hospitality and best wishes for all Team Four Point by Sheraton Makassar. #Wonderful Indonesia

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“Makassar superb hospitality”

Stayed for five nights here, I could experience very warm and impressive hospitality. I was greeted by duty manager (his name is Rangga) - amazing person, keep it up! He escorted me to the room I have been allocated to. As MB ambassador elite member I received an upgrade to very spacious room (exec… Mais

Stayed for five nights here, I could experience very warm and impressive hospitality. I was greeted by duty manager (his name is Rangga) - amazing person, keep it up! He escorted me to the room I have been allocated to. As MB ambassador elite member I received an upgrade to very spacious room (executive suite) and welcome amenity - local sweets. Thank you for that! Breakfast area and Lobby Lounge are in good shape and super, hard-working hands. Big thanks to Wulan, Winona, Rizaal, Kiky, Maria and Fajar for taking care of your guests (including me). FO team was very helpful during my stay, everything was very smooth because od them. Rara, Baya, Olivia - thank you for your commitment. Last words to general manager, Mr. Iguy, who is an amazing host. We use to say in Poland: "Guest in house - God in house" - that is how I would describe your personality. You have amazing team, please take care of them! Hope to see you soon. Be well, Marcin

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“Software vs Hardware”

Four Points by Sheraton is the sole established international hotel brand in Makassar. My greatest appreciation and gratitude towards the beyond-excellence standard of customer service provided by majority of the staff there particularly from the Hotel Reception, The Eatery Restaurant, The Golden A… Mais

Four Points by Sheraton is the sole established international hotel brand in Makassar. My greatest appreciation and gratitude towards the beyond-excellence standard of customer service provided by majority of the staff there particularly from the Hotel Reception, The Eatery Restaurant, The Golden Asian Restaurant and The Marriott Club helmed by Bapak Fajar. I was staying in Room No.1001 for this trip. The toilet flushing system is very disappointing and was malfunctioned during my stay. However, the issue was swiftly resolved by the great maintenance team. I do not like to complain, but the hotel always force me to complain with its malfunctioned equipment. I am a regular visitor to this hotel for the past 3 years. The greatest assets of this hotel are its human capital, the employees. Whilst its greatest weaknesses are its equipment such as toilet flushing system, hot water provision, internet provision and laundry provision. It is a blessing that the hotel's software (its people) is better than its hardware (facilities and equipment), but its hardware is required to be improved significantly to be fit under the Marriott flagship. A serious review by the hotel's Top Management over the recurring complaints is critical in regards to the credibility and reputation of the hotel and its owner.

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