Casa Cook Samos

“Fantastic hotel (not so great restaurant)”

My wife and I have have travelled a lot and we prefer unique 5 star hotels. This summer we chose Casa Cook Samos from June 27th to July 4th. We really like hotels that can offer a great beach experience in combination with nice pools and swim-up rooms. The architecture, the layout of the hotel, the… Mais

My wife and I have have travelled a lot and we prefer unique 5 star hotels. This summer we chose Casa Cook Samos from June 27th to July 4th. We really like hotels that can offer a great beach experience in combination with nice pools and swim-up rooms. The architecture, the layout of the hotel, the pools and the standard of the rooms at Casa Cook really is outstanding. The service level at the hotel itself is great. We highly recommend this hotel and we'love to visit again (For the fantstic swim-up rooms alone). There are however a few things to be aware of. The hotel is located quite close to the airport and runway. It's not a very busy airport, but there is a bit of noise. Especially during the weekend when there are more flights than the rest of the week. Most flights happens during the day so the noise doesn't affect your sleep. The buffet breakfast was ok, but the restaurant as a whole isn't quite up to the standard of the hotel. From our view the restaurant is overstaffed and undermanaged. At the price level of the establishment you'd expect better quality food and better service. Staff at the restaurant were quite unattentive and we always ended up waiting a long time to be served. And when we'd been served they totally lost interest. Thus missing out on the opportunity to sell more. We tried using the restaurant for both lunch and dinner the first couple of days, but ended up using room service for lunch and going to Pythagorion for dinner rhe rest of the week. We actually did our best to avoid the restaurant as much as possible. It's sad really for such a great hotel.

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“awesome stay, awesome staff”

casa cook was absolutely incredible! we love the beautiful interior decors especially the staff, Eirini, Vasilis and Dora, they were lovely to us, and super kind and helped with everything we needed to experience a luxrious, relaxing stay at the hotel, special thanks to them we enjoyed our 2 year a… Mais

casa cook was absolutely incredible! we love the beautiful interior decors especially the staff, Eirini, Vasilis and Dora, they were lovely to us, and super kind and helped with everything we needed to experience a luxrious, relaxing stay at the hotel, special thanks to them we enjoyed our 2 year anniversary to the fullest :)

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“Nice hotel but several improvements possible.”

Nice hotel but this should be improved: No hangers for drying bathing shorts Doors very heavy and finger crushing risk Shower door foot and toe crushing risk Close to airport. Jet noise and car with extrelely loud sound repelling birds No need for a tv taking space in 2026 Intermittent internet som… Mais

Nice hotel but this should be improved: No hangers for drying bathing shorts Doors very heavy and finger crushing risk Shower door foot and toe crushing risk Close to airport. Jet noise and car with extrelely loud sound repelling birds No need for a tv taking space in 2026 Intermittent internet some times Cleaning not 100% They ask for your credit card and you to sign an agreement that they can charge anythibg when arriving. I declined. You should also. Very uncommon practice. Expensive restaurant Extremely annoying techno music on beach. Hey this is an adult hotel. We come here to relax. Not to be bothered with loud techno music. Do not book the rooms close to beach. Too smal even for suitcases abd loud music until 2300 Pools are not worth it. No parasolls or sun shields in rooms. Furniture heavy and worn out Wind howling under door due to vacuum effect on several of our visits Pisitive things: Great breakfast Good location Ok free parking Airconditioning works. Quiet fans. That is not common in Greece Stylish place Quiet after airport closes No screaming kids

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“Nice hotel but disappointing service”

The hotel itself is really nice. The surroundings and grounds are lovely. Rooms are well thought through (although they could do with somewhere to hang wet stuff outside the isn’t on the chairs and one of our balcony chairs was broken). The pool was clean and relaxing. The towels were usually quick… Mais

The hotel itself is really nice. The surroundings and grounds are lovely. Rooms are well thought through (although they could do with somewhere to hang wet stuff outside the isn’t on the chairs and one of our balcony chairs was broken). The pool was clean and relaxing. The towels were usually quickly changed from used ones to new so you always had a sunbed to choose from. The guy at the beach who sorts the towels works super hard and was always happy to help. The buffet breakfast was also really good - although service could be better in terms of filling water and juice quicker and more often and being more forthcoming with taking orders. Where our experience was really disappointing however was the service. When we had lunch by the beach one day from our sunbeds, the service was slow, the server didn’t know the answer to questions and rather than saying ‘I’ll find out’ the answer was just ‘I don’t know’. Some of the staff were good, but most felt like they needed more training. I don’t have super high expectations when you’re having lunch by the beach on holiday however when the prices are so high, those expectations do increase. The food is nice but prices aren’t justified. The other major problem we had, which was the biggest issue, when we were checking out, there was a receipt put on our room for either a lunch or a dinner that wasn’t ours. We had other charges to pay which we did happily, but when we disputed the charges that weren’t ours, it felt as though we were being interrogated and almost as though the manager was assuming we were trying to get away with not paying for some things. We had a conversation, we explained it wasn’t our food and drinks nor was it our signature on the receipt. It pretty much immediately felt as though he didn’t believe us even though he kept saying it happens often. He eventually said it’s fine I’ll sort it and find out whose it was. We were then waiting for a taxi outside and he came out again with the receipt (which has a scribbled, pencil signature) and our signatures from check in, trying to say they looked the same when to me, I could tell it was neither of our signatures. Ordering food and drinks and not paying for it is not something I would ever do but it was clear the manager didn’t think this. I shouldn’t be made to feel like a criminal because your systems clearly aren’t foolproof and staff haven’t done their due diligence checking if a customer has given the correct room number. The exchange left a really sour taste in my mouth and now means I really wouldn’t recommend the hotel.

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