Chateau Saint Marcel

“Beautiful chateau”

Stunning old chateau in lovely grounds Close to motorway for staying on route to and from south of france Clean and large bedrooms Needs a better bar but they are working on this Good Plat du Jour all served with a smile and good humour

“En route to Spain”

Looks nice old chateau from the outside, very little of original character to the inside. We wanted a room for 3 which they have but depending on which website you book through what they term the room. Expedia says it had 1 queen and a single but it was a double and a single. Room was ok, bathroom … Mais

Looks nice old chateau from the outside, very little of original character to the inside. We wanted a room for 3 which they have but depending on which website you book through what they term the room. Expedia says it had 1 queen and a single but it was a double and a single. Room was ok, bathroom was small with the toilet crammed behind the door. Could be better lighting in main room and TV was about a 14". As in other places even though we had 3 guests there were only two cups. The adjoining door did not seem particularly soundproof as we could hear our neighbours clearly Other rooms may be better. We didn't use the restaurant but there is plenty nearby.

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“Beautiful Chateau”

The location for this beautiful chateau is through an industrial estate and easy to miss! A very busy road is adjacent and a railway line runs behind. We booked a standard room, €90 per night which was located down a dingy, musty smelling corridor and was basic. It overlooked a gravel car park and … Mais

The location for this beautiful chateau is through an industrial estate and easy to miss! A very busy road is adjacent and a railway line runs behind. We booked a standard room, €90 per night which was located down a dingy, musty smelling corridor and was basic. It overlooked a gravel car park and crazy golf course. We hastily upgraded to a beautiful room at the top of the chateau overlooking the pool, gardens, restaurant and...the kitchen staff rest area! The room was light and spacious and beautifully appointed. A big positive about this hotel is the housekeeper Sarah who helped enormously with our request regarding room change, itemising the bill etc., the receptionist who spoke zero English wasn’t able to help at all with any of this! Whilst we don’t expect a fluent English speaker perhaps a few basic words might be useful for a receptionist in order to help multi lingual guests. As limited french speakers we at least tried! We stayed for four days.. coffee making facilities and water in the room were topped up only on the first day after that you have to ask. For €130 per night we thought that might be a given. The door to the outside area, pool and gardens that guests might expect to use were always locked! You have to walk out the main door and round! Dinner at the chateau was ok, not exceptional and from a very limited menu (2 choices for each course) no vegetarian or vegan choices at all. WiFi is very hit and miss. On accessing WiFi you are requested to fill in a form and then they email you a password...hilarious if you need WiFi to get your password, instant fail! When you do manage to get connected it constantly fails and you have to renter your email and password several times. We gave up as it was such a faff. We have stayed in far less grand hotels in France and had no issues at all getting WiFi. This hotel could be so much more and more customer friendly and orientated. Sadly I don’t think we would come back.

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“Beautiful Chateau stay”

This was difficult to find in the first instance as it's in Bon Encontre rather than Boe! In the middle of an industrial shopping area which was odd, but once you're down the drive you don't notice that. This is a beautiful, well maintained chateau. We almost had it to ourselves the first night whi… Mais

This was difficult to find in the first instance as it's in Bon Encontre rather than Boe! In the middle of an industrial shopping area which was odd, but once you're down the drive you don't notice that. This is a beautiful, well maintained chateau. We almost had it to ourselves the first night which was rather surreal. They seemed unused to tourist guests, more used to business guests I think. Both our rooms were in a fairly newly renovated wing, and were lovely. Modern, clean and one even had double doors outside. Pool very nice. Tennis court hasn't been used for a while so out of use. Unfortunately no bar or anywhere for an evening drink or meal which would have been nice. Breakfast good. Continental affair. Wifi good. Would we stay there again? If you could transport the chateau to another location, then definitely yes. The area of Agen isn't much to talk about. Overall a good hotel, but facilities could be better.

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