Résidence Pierre Et Vacances Premium Flaine Les Terrasses D'hélios

“Would love to visit again”

Really lovely hotel. The staff were super friendly specially the ones at reception (could speak multiple languages so don’t worry if your not fluent in French, like myself) and really helpful with all questions asked. Ie lockers, bus service with available shops, ski/boot/pass collection and what… Mais

Really lovely hotel. The staff were super friendly specially the ones at reception (could speak multiple languages so don’t worry if your not fluent in French, like myself) and really helpful with all questions asked. Ie lockers, bus service with available shops, ski/boot/pass collection and what is available in the town itself. I chose it for its ski in and ski out plus while it was a package deal which saved a lot of money. I’d highly recommend this resort and hotel. Family friendly but also a decent place to go with friends and I believe they allow animals as well at an extra fee not that I used that service.

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“Brilliant place, great location...just a couple of improvements for 5 star.”

Really loved the location and facilities available and would definitely recommend and stay again. The spar was really good for food. Things to improve though for it to be a 5 star experience that I would normally get as part of a 5 star accommodation... Fresh towels and room cleaning while we ar… Mais

Really loved the location and facilities available and would definitely recommend and stay again. The spar was really good for food. Things to improve though for it to be a 5 star experience that I would normally get as part of a 5 star accommodation... Fresh towels and room cleaning while we are there. We didn't get that. More coffee/tea as only gave us enough for 1 day then had to buy our own More toilet roll as had to buy our own after the provided ones ran out The jacuzzi was too cold. Maybe we should've mentioned to reception but it wasn't very warm each time we went in. All the rest was excellent and staff were so helpful at reception. The shuttle was great and no complaints other than the ones mentioned above.

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“Decent but dated”

We had a two bedroom apartment in the annexe of the hotel. It meant we had to take our luggage across the opale ski - not a problem but worth baring in mind if you have a room in this building. To access the spa / swimming pool you also have to go back across the ski run to main hotel. Again wasn’t… Mais

We had a two bedroom apartment in the annexe of the hotel. It meant we had to take our luggage across the opale ski - not a problem but worth baring in mind if you have a room in this building. To access the spa / swimming pool you also have to go back across the ski run to main hotel. Again wasn’t an issue for ourselves but did mean you couldn’t just wander down in your robe and slippers. Apartments was somewhat dated. Pets are allowed in this hotel and it appeared the previous occupants had pets. We had to vaccum several times the carpet area. The vacuum unfortunately hadn’t been emptied either prior to our arrival. We had various marks on the carpets and some broken toilet holders. Holes on the robes we’d been provided. Marks on the walls and curtains that had seen better days. That said none of this was insurmountable. I suspect this is the result of the end of a long busy session. I know it may not be helpful for heating but if pets are allowed then maybe carpets aren’t the best. Also if you have allergies in your family it is probably worth asking if there are non pet rooms. Kitchen is small but suited us family of 3. The microwave broke and we reported to reception and it was replaced within the day. Dishwasher wasn’t great and not sure when last serviced. Again I’m thinking end of ski session. There is a small pod nespresso machine. You get three capsules on arrival. We brought our own from home. You have a microwave over and 4 hob (electric). We had two bathrooms for the two bedrooms and plenty space for our family. TV had a variety of channels for all languages which was great. No toiletries other than soap provided. Views from apartment were stunning. As pervious reviews you are a bit out of town but the hotel shuttle after 6 is great and a phone call away. Information on the shuttle is on the billboard in reception. If you want fresh bread there is a tablet on reception to order this however I think you have to do this pre 6:30pm for the next day. We used the onsite Spar - prices are ski resort prices and it had everything we needed for our stay. We got our bread and pastries from there. We didn’t use the ski shop and instead chose to hire from the general store in hamlet. A short walk uphill but cheaper and great staff. They collect the skis at the end of the week from reception so you don’t have to walk back up. Incidently next to here is where you can get the ATM pizza!!! The ski in / ski out is great. We had some snowboarders so we tended to walk a little way up through the archway to start the day but it was no problem. You ski into gerat chairlift then chose your route across the whole ski area. Would we rush back to this hotel probably not unless it had a refurb. The sauna pool area was tired and in need of a good clean. Again this may be an end of session thing but we’ve stayed in a few ski accommodations and not experienced this.

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