Eastgate Hotel, Bw Signature Collection

“Good family stay with a booking hiccup”

Apparently double booked our room with kitchen for the first night so we needed to move rooms after the first night. The front staff was very helpful in sorting it out and giving us a discount. First day at breakfast we were informed there was no butter available as apparently their supplier co… Mais

Apparently double booked our room with kitchen for the first night so we needed to move rooms after the first night. The front staff was very helpful in sorting it out and giving us a discount. First day at breakfast we were informed there was no butter available as apparently their supplier could only give them Smart Balance butter substitute which customers were unhappy with so now they didn’t have any kind of butter. Strangely from the second day, the Smart Balance reappeared, and whipped cream was available for the waffles as well. So maybe someone was on vacation the first day and things got back to normal after that? But based on the surprising lack of butter and whip cream the first day, we brought our own from that point, although it turns out needlessly. It was very nice having the kitchen but more cutlery would have been appreciated (2 spoons for 4 people took some coordination). Housekeeping was on demand only, but we just exchanged our own towels at the cart in the hall and that worked for us. Was not to far to drive to the places we wanted to go, quiet enough at night despite being close to the freeway and has secured underground parking, although it did not seem that there would be any issues parking outside, which most people did. Overall a decent spacious option for our family of four.

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“BW Signature Collection? Yeah, They Collected My Signature On The Bill!”

I am confounded by past ratings. 4.5? Generous to put it mildly. Factors like a large hotel with spacious rooms in a very convenient location must have greatly influenced the overall scores. On the other hand, anti-social morning front desk staff, peeling patches in the room's wallpaper, and mold/p… Mais

I am confounded by past ratings. 4.5? Generous to put it mildly. Factors like a large hotel with spacious rooms in a very convenient location must have greatly influenced the overall scores. On the other hand, anti-social morning front desk staff, peeling patches in the room's wallpaper, and mold/peeling paint on the bathroom ceiling do not seem to count. When we asked for water at breakfast, we were told that "there is a drinking fountain down the hall in the lobby". Just rude. Prices were not unreasonable for the area, but charging each room $7.00 per night (whether or not they had a vehicle) seems a bit grabby.

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“LOTS to be desired - try someplace else”

The place ('not' in downtown Bellevue) is dated and needs work, but I got a decent rate for a King suite, so I can't complain too much. HOWEVER, housekeeping is NOT available. The lobby sign says housekeeping is available only if requested before 10 am each day. So, I requested same of the front de… Mais

The place ('not' in downtown Bellevue) is dated and needs work, but I got a decent rate for a King suite, so I can't complain too much. HOWEVER, housekeeping is NOT available. The lobby sign says housekeeping is available only if requested before 10 am each day. So, I requested same of the front desk clerk each of my first two days here, but NO housekeeping was provided either day. Like, what am I paying for here?! That's unacceptable. This evening, the front desk clerk advised that "everyone is new." So, is that their excuse? So disappointing, just like the complimentary breakfast, which is supposed to be available until 10 am on weekends, but there was NOTHING left at 9:00. Ugh!! In a nutshell, Steer clear of this property.

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