Hilton Garden Inn Houston Baytown

“Hilton Garden Inn Baytown TX”

The hotel staff was warm and welcoming, and very professional. Our room was immaculately clean and they have ice on every floor, which is something I always look for.

“Nice hotel for a Garden Inn.”

Nice hotel. It is clean, relatively new, with nice rooms with plenty of space. Clean linen, great sleep quality, pretty quiet. The room was cleaned to a high standard and the restaurant was quick with room service orders and the food was pretty good quality. The hotel is surrounded by restaurants a… Mais

Nice hotel. It is clean, relatively new, with nice rooms with plenty of space. Clean linen, great sleep quality, pretty quiet. The room was cleaned to a high standard and the restaurant was quick with room service orders and the food was pretty good quality. The hotel is surrounded by restaurants and fast food outlets and the highway is close by. The staff are courteous and polite and responsive to questions. the gym is relatively small but not used too much. It could do with a second treadmill because there is room for one and it is the most used piece of equipment so I am not sure why they wouldn't get two of them. I've stayed a few times, the first time being in room 102 but it backs on to the staircase which is concrete so everyone makes quite a racket on it when going up and down and it could bother some people although it was a minor inconvenience for me.

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“Pool”

The pool was closed all morning on a Saturday It was "shocked" at 11am.

“Good room, questionable amenities”

Stayed here for six nights while in the area for business. Room was decent and clean. Room was serviced every other day. Folks at the counter were nice. Fitness center had actual working equipment. Parking was ample and free, and the location was good for a number of dining establishments and shopp… Mais

Stayed here for six nights while in the area for business. Room was decent and clean. Room was serviced every other day. Folks at the counter were nice. Fitness center had actual working equipment. Parking was ample and free, and the location was good for a number of dining establishments and shopping centers. Those were the positives. Now for the negatives. 1) Paid breakfast is always a huge negative. I shouldn't have to pay $12.95 for a bowl of cereal when I'm spending $1000 staying at the hotel. But whatever. 2) Pool was tiny and awkwardly full with just three people in it, so I didn't use it. 3) I'm a Hilton silver member and got zero perks. 4) The TV had literally 13 channels. Old-school cable TV in my room unless I wanted to sign in to my personal accounts for Netflix, etc. 5) Coffee downstairs was free - but AWFUL. The taste was off, and it was ice cold if you didn't get it by 8 am. 6) Did the "remote check-in" the day before and was promised I could go straight to my room on arrival using the digital key, which would be on my app when the room was ready. Nope. Had to go to the desk, wait in line for 15 minutes and get a traditional key and THEN request a digital key. They didn't even check my ID. Just issued a key. 6) And my BIGGEST pet peeve - and this has happened with the last two Hilton hotels I've stayed in - they RUSHED me to check out. Check-out is 11 am. I'm still taking care of business and don't have to be anywhere until noon - so I plan to leave just before 11 as I should be able to. At 9:01 AM I get a very hard, aggressive knock at the door. It's a lady wanting to come in and clean. She said I needed to check out. I said no...check-out is at 11 and I'll be out by then. So three stars for the quality of the room, but I can't give more due to the overall experience. Disappointing for a Hilton hotel, and for a frequent Hilton customer.

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