Holiday Inn & Suites Richmond West End

“Lovely, professional staff.”

My mother and I had a late check in from the airport and were greeted by Jennifer. She was very welcoming, warm and efficient with our check in. She was also there the day of our departure which was quite early in the morning. She had the same energy at both arrival and departure. She has a n… Mais

My mother and I had a late check in from the airport and were greeted by Jennifer. She was very welcoming, warm and efficient with our check in. She was also there the day of our departure which was quite early in the morning. She had the same energy at both arrival and departure. She has a natural personality for hospitality and as someone who has worked in boutique and luxury hotels in NYC with top performers in the industry, she is going to go far in this business if she so chooses. I also ate once in the restaurant. A young lady named Autumn served us, she was polite and efficient. My four stars is because the selection of food on the menu is quite limited and there is no option to have hard boiled eggs etc as the egg is from a mix and the fresh fruit bowl is sparse. My room was clean, quiet and the sheets and towels were of high quality and comfortable. We chose to have dinner at a lovely Vietnamese restaurant across the major roadway that serves super fresh and well-priced fare. I would recommend this property to travelers. Confirmation #68997559

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“Clean newer hotel - no frills stay”

We wanted a clean newer hotel and that's what we got. Looks like it has been refurbished in the past year. Plenty of parking, no free breakfast, and room with double queen beds was cramped. However, the room, bathroom and beds were clean to get a good night's rest. We checked in just before 10 pm a… Mais

We wanted a clean newer hotel and that's what we got. Looks like it has been refurbished in the past year. Plenty of parking, no free breakfast, and room with double queen beds was cramped. However, the room, bathroom and beds were clean to get a good night's rest. We checked in just before 10 pm and checked out at 11 am the next day. There is a microwave, mini fridge and coffee maker in the room. Dove hand wash, body lotion, shampoo and conditioner provided. Saw several families with kids travelling for sports.

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“Great hotel”

Great hotel and stay. Everything was clean and modern. Loved the option to cast to the TV so we could watch Netflix or other streaming platforms. Only downside is rooms are small, especially the bathroom.

“Fun visit to Richmond”

My family and I enjoyed our time at the Holiday Inn & Suites Richmond--West End. We booked a suite which provided extra room for my school age children for our two night stay. The restaurant and kitchen staff were wonderful. They carefully accommodated my children's food allergies and provided brea… Mais

My family and I enjoyed our time at the Holiday Inn & Suites Richmond--West End. We booked a suite which provided extra room for my school age children for our two night stay. The restaurant and kitchen staff were wonderful. They carefully accommodated my children's food allergies and provided breakfast meals that each one safely enjoyed. The property was clean and airy with an outdoor pool (not heated) and a fitness center. The location is convenient for sightseeing at the Children's Museum and Science Museum. My only suggestion is to check in-room air conditioners on occasion for excess noise; the AC in our bedroom was unusually loud. Overall, though, we had a great time and appreciate the staff's friendliness and hospitality.

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