Homewood Suites By Hilton Boston Woburn

“Helens great service!!”

Helen provided exceptional customer service. She went above and beyond to assist me with multiple needs and did so with remarkable politeness and attentiveness. Her professionalism and kindness truly made my experience outstanding.

“Amazing stay!”

We chose this hotel because of its proximity to downtown Boston (20mins) and to Salem (30mins) by car. It was the perfect place to stay for our family. The hotel looks very new and is extremely clean. There is ample parking in the front and back of the hotel. The elevator is conveniently located ne… Mais

We chose this hotel because of its proximity to downtown Boston (20mins) and to Salem (30mins) by car. It was the perfect place to stay for our family. The hotel looks very new and is extremely clean. There is ample parking in the front and back of the hotel. The elevator is conveniently located next to the back exit for easy transport of belongings and parking. Check in online was a breeze. The room is spacious and clean. Bed is comfy. Breakfast is simple and plentiful. The kids enjoyed the indoor pool. Located near lots of restaurants. There’s an a chick- fil- a next door. We highly recommend this hotel to anyone traveling to the Boston area. Very family friendly!

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“Wow experience! From rags to riches lol”

Absolutely loved this hotel. It was beautiful, room was comfortable in every aspect, great security, and the staff was so awesome. We had to get this room at last min due to unfortunately booking at another dump hotel (extended stay) so we called and Anthony helped us out and gave us a peace of min… Mais

Absolutely loved this hotel. It was beautiful, room was comfortable in every aspect, great security, and the staff was so awesome. We had to get this room at last min due to unfortunately booking at another dump hotel (extended stay) so we called and Anthony helped us out and gave us a peace of mind. He listened to our concerns, comforted us and welcomed us w open arms when we checked in( we stayed for 3 days). The other front desk staff was so welcoming and very kind. The breakfast was great too but the 2 ladies running it (thin middle aged lady and older woman) are rude and act like they hate their jobs but then younger male was very kind and always said good morning w a smile. Overall it was excellent stay and we would 1000% stay here again.

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“Beautiful property, but needs some attention.”

The hotel itself is a dual Homewood suites/Hampton Inn. This is a very clean hotel inside. The rooms are very very clean. The housekeeping staff is very friendly. The maintenance staff are very friendly. The outside landscaping is beautiful. There are plenty of restaurants and other businesses in t… Mais

The hotel itself is a dual Homewood suites/Hampton Inn. This is a very clean hotel inside. The rooms are very very clean. The housekeeping staff is very friendly. The maintenance staff are very friendly. The outside landscaping is beautiful. There are plenty of restaurants and other businesses in the immediate area that you can walk to. The only reason why I gave a three is mainly due to the lady with the accented voice in the kitchen area. She is very rude not only to me, but I witnessed her being rude to other guests as well. I’m not sure what her name is, but she is definitely not a people person. I must give high praises to the front desk, representatives Macy and Anthony. They are the most friendly people and so accommodating. They smile and say hello when you walk by. They tell you to have a good day just like most hotel representatives normally do. They deserve a raise or some type of award for awesome Customer Service. The Weeknd front desk representatives were not so friendly . The one thing that does concern me is that I saw a big rat outside in the front smoking area outside of the main entrance. I also seen mice running outside of the building in the back pool area entrance and the front patio areas. I know this is mother nature, but it can be a little unsettling when you see a rat or mouse run by you when you are relaxing outside. I did let the overnight front desk clerk know about the rat that I saw outside and she did not seem very concerned. She just said thank you I will let someone know in a very disconcerting tone. (I felt like I was bothering her). I am a Hilton Honors member and love the Hampton Inn brand. I travel from New England to Florida 2 to 3 times a year and always stay at the Hampton Inn. This is the first Hampton Inn that I have ever experienced this type of activity. I am not trying to get any type of freebies, but I think the management of this property should be aware. I will continue to honor the Hampton Inn brand. Again, this is a very nice hotel and I might stay here again (if needed). However, rats, mice and rudeness is not my thing

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