Embassy Suites By Hilton Palm Desert

“Felt at home in Palm Desert”

Great stay with my family. Staff was friendly, room was clean and pool was fun. Complimentary drinks and continental breakfast keep me coming back to this location

“5 STARS! WE LOVED OUR STAY!”

Honestly I don’t get the bad reviews for this location. We stayed for 3 nights - my family of 5 - including 3 kids and we had a blast! We were in Room 147 and it was clean and we had no issues with the room. I did have to request extra sheets, pillows, and covers but that came in less than 45 mi… Mais

Honestly I don’t get the bad reviews for this location. We stayed for 3 nights - my family of 5 - including 3 kids and we had a blast! We were in Room 147 and it was clean and we had no issues with the room. I did have to request extra sheets, pillows, and covers but that came in less than 45 minutes! The AC worked - everything in the bathroom worked fine. The bathroom was super small compared to other hotels I’ve been at but we managed one at a time lol :) Our room was NOT carpet and I loved that too because we were in and out the pool a lot and I loved not dealing with a musty carpet. The breakfast was delicious and beyond filling! I will say they actually check your Voucher at this location and make sure it adds up to what you put on the initial reservations. The first morning we went without our voucher (like we have at other Embassy Suites) and they did not let us in and made us go get our Voucher (so if you have extra people staying with you in your room that aren’t on your initial reservation I don’t think you could “sneak” them in for breakfast). The Happy Hour was nice too! It was limited to 2 drinks per adult on the voucher and you could definitely taste the liquor - the snacks were light … veggies, ranch dip, chips, salsa, pretzels, and soda! The pool area was nice and clean - the water was clean and perfect temperature. My kids loved the pool and our night swims. The ice machine was down the first day - we had to go to Albertson’s next door and get ice bags for our cooler but they were working the next day perfectly fine! I did try ordering one of their pizzas one night after a night swim but they must have been busy because no one ever answered. We ended up ordering delivery with Domino’s. Our bed was a King size but it did feel small compared to our King at home .. but we made it work for the 3 nights we were there. I would definitely be back if I could guarantee a stay at Room 147!

Menos

“leaky ceilings”

Palm Desert. The room had a leak above the bedroom sink which was coming from th AC unit, which they fixed. Thr next day there as a steady drip from ceiling in the bathroom. I told the front desk and someone came to fox it but an hour later it continued to drip. The bathroom floor was always wet… Mais

Palm Desert. The room had a leak above the bedroom sink which was coming from th AC unit, which they fixed. Thr next day there as a steady drip from ceiling in the bathroom. I told the front desk and someone came to fox it but an hour later it continued to drip. The bathroom floor was always wet. We stayed in room 155

Menos

“Great experience”

Great experience front desk is on point Maggie has great customer service, she treated us with a big smile, from the beginning to end, room is clean, but does need remodeling pretty soon, breakfast is really good, overall great experience will be back