Extended Stay America Phoenix Mesa West

“Comfortable and great location”

Comfortable rooms. Carolyn the manager is great! Maintenance comes quickly when you need them. Very conveniently located close to major highways and stores. The only drawback is there is a shortage of housekeepers and the rooms don't get cleaned as often as I wish.

“It was alright”

At first look this hotel seems great and it's not bad there were just a few things that were unpleasant. It is in a quiet neighborhood, kind of tucked back. When we first pulled in, there was another guest pulling in behind us and he sped past us at least 45 mph, jumping the speed bumps, laughing… Mais

At first look this hotel seems great and it's not bad there were just a few things that were unpleasant. It is in a quiet neighborhood, kind of tucked back. When we first pulled in, there was another guest pulling in behind us and he sped past us at least 45 mph, jumping the speed bumps, laughing hanging out of his window. I go into the office to check in there's no one at the desk but I hear a Ja Rule song blasting from the back so I call out "hello" a few times. Then a young man comes to the front after 5 or so minutes, I check in, and he explains all of the rules to me. We pull to a spot closer to our room, which is on the backside of the building. There isn't parking on the backside of the building so you can't park next to your room if it's on that side. We have to park in the front and walk around, unfortunately the only walkway to get there was through the smoking area. I don't smoke, neither does my husband and we had our children with us. There were some shady looking men always hanging out in the smoking area so we constantly had to walk past them. The room was nice and the bed was very comfortable. AC worked great and the shower was nice and hot. We had the king bed with sleeper sofa, there were no sheets, blankets or pillows for the sleeper sofa. So I went to the office to get sheets and pillows for it, there was a sign on the counter that said 'back in a few minutes'. I saw the front desk clerk through the window in the door, he was about 20 feet away talking to a man. He saw me, I waved even so he would know I am waiting on him, he continued to stand there and talk. I waited almost 15 minutes and I looked down the way again like maybe he's on his way back now, nope he picked up a bag of laundry and started walking further down the sidewalk. I was fed up waiting so I gave up, went back to my room and split up my sheets and pillows for the kids to use. One real complaint is when I woke up in the middle of the night to use the bathroom, I turned on the light and TWO ROACHES!! I killed them, it was disgusting. I would have went to the office and complained but who knows if that guy would even be in there and how long I would have to wait. Not sure if we would stay here again, like it wasn't bad, we made due. The reason we were even staying here is because our youngest son is in the NICU in the hospital right down the street and it was close and convenient to the hospital to be able to visit him.

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