Hotel 6400

“Very Good but with small changes could be perfect”

This place is perfect, quiet, clean, and stylish. The service is with a smile and very customer orientated. The place has free fast well working WIFI, ample parking and a nice lounge. So why not five stars, well because we experienced following strange and rather unnecessary issues. The place only… Mais

This place is perfect, quiet, clean, and stylish. The service is with a smile and very customer orientated. The place has free fast well working WIFI, ample parking and a nice lounge. So why not five stars, well because we experienced following strange and rather unnecessary issues. The place only has a self-service lounge not a bar and the fridge in the lounge only offers soft drinks and beer, both well overpriced. First day’s housekeeping was the wort I have ever experienced. This situation was rectified after complaining. The hotel only serve breakfast which make the hotel self-catering. The hotel was unmanned most hours. Despite these small issues we will happily stay again.

Menos

“Located in the middle of nowhere, check-in process has serious flaws”

Stayed here for a short sleepover on the way to Germany. I did read some reviews before I arrived, so I didn't have high expectations. First of all: I booked this stay via Best Western. That part went smooth, but I was a bit surprised when I received an e-mail directly from the hotel about checkin… Mais

Stayed here for a short sleepover on the way to Germany. I did read some reviews before I arrived, so I didn't have high expectations. First of all: I booked this stay via Best Western. That part went smooth, but I was a bit surprised when I received an e-mail directly from the hotel about checking in online - and being charged 6 DKK for doing so. Granted, not a big amount by any means, but Best Western didn't say anything about this at the the time of booking. I did pay the amount and I was then expecting to receive an SMS containing PIN codes for both the entrance door and the room itself. No message was received an hour after online check-in, so I decided to call them instead (note: the reception is only open between 15:00 and 18:00). The ladies on the phone were very helpful, and they provided me with the requires PIN codes. Locating the hotel - in the dark after midnight - was actually difficult. There was a sign leading to the hotel area, but as the streets were not lit, and the area seems to be a combination of both residential and industrial, it was difficult to find the physical entrance and the area was dead silent and actually a bit creepy (subjective of course). Both the hotel and the area sure looked a lot better during the daylight! The PIN codes were correct and I managed to enter my room without any hassle. The room standard (superior) was fine, actually better than many other hotels I've stayed at in Denmark. It's an old building, so the floors are making a lot of noise, but the room was perfectly fine - it was clean, had good beds and a very modern ventilated bathroom with a good shower (with enough water!). There did not seem to be any ventilation in the rest of the room, so I simply opened the window at night. If the outside temperatures go over 25 degrees I do expect that this room will become hot! I had a good night's sleep and tried the breakfast. It was quite basic but good. Good coffee too. Check-out must be done online (which is strange, since there was a paper on the reception desk where we were supposed to write our room number when leaving). Summary: I would not categorize this as a "bad" hotel, it delivers as expected for a 3-star hotel, but the experience could certainly be improved: 1) The online check-in process simply MUST work. You can't rely on guests having to call to get the required PIN codes, especially during late evenings. Needless to say: Guests should NOT have to pay an extra fee to check- in online!!! 2) More signs - and lights - are needed to guide arriving guests to the hotel. 3) If the check-in process is 100% digital, so should the check-out process be too. Would I stay here again? Not sure.

Menos

“Standard hotel”

Basic hotel. Has what you need. I would describe it as more of a motel. Small rooms, no AC and thin walls. About a 30 min stroll to the town center. Breakfast was nice. Staff was very friendly. And clean rooms, very important! Food store close to the hotel.