Angsana Zhuhai Phoenix Bay

“RECURSO SURPREENDENTE”

Fiquei aqui por 3 dias e mal posso esperar para voltar. Houve uma praia privada a poucos metros do nosso quarto, belas vistas e uma longa piscina sinuosa que circunda a maior parte do resort. O quarto era grande e tudo o que seria de esperar de um novo hotel, a pressão do chuveiro foi notável, eo n… Mais

Fiquei aqui por 3 dias e mal posso esperar para voltar. Houve uma praia privada a poucos metros do nosso quarto, belas vistas e uma longa piscina sinuosa que circunda a maior parte do resort. O quarto era grande e tudo o que seria de esperar de um novo hotel, a pressão do chuveiro foi notável, eo nosso quarto tinha uma piscina exterior privada. A comida no arroz Bowl foi excelente, como era o serviço, muito profissional para um novo hotel. Bem feito para a equipe e gestão em uma abertura tão boa! ! !

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“Lovely family place and activities！”

We had a wonderful stay here with our child. The hotel is genuinely family-friendly, and the kids’ activities were thoughtfully designed—not just for show, but truly engaging and enjoyable. There were different activities scheduled each day, like simple crafts, interactive games, and small group s… Mais

We had a wonderful stay here with our child. The hotel is genuinely family-friendly, and the kids’ activities were thoughtfully designed—not just for show, but truly engaging and enjoyable. There were different activities scheduled each day, like simple crafts, interactive games, and small group sessions that made it easy for kids to participate and have fun. You could really see the effort the staff put into creating a warm and welcoming environment for families. And staff Stella is so friendly and kind！ What I appreciated most was how relaxed everything felt. It wasn’t overly structured or overwhelming—just the right balance that allowed both kids and parents to enjoy the experience. Our child had such a great time that leaving the hotel was actually the hardest part. Overall, a lovely stay, and we would definitely come back again.

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“Boa infra-estrutura, mas serviços precisam de melhorias”

O hotel foi inaugurado recentemente. A infra-estrutura é nova. O quarto é muito espaçoso com varanda. Nossos quartos estão no 3º andar. A vista é perfeita. Somos uma família de quatro pessoas. Reservei dois quartos e solicitou hotel para providenciar dois quartos adjacentes e conectado. Estamos fe… Mais

O hotel foi inaugurado recentemente. A infra-estrutura é nova. O quarto é muito espaçoso com varanda. Nossos quartos estão no 3º andar. A vista é perfeita. Somos uma família de quatro pessoas. Reservei dois quartos e solicitou hotel para providenciar dois quartos adjacentes e conectado. Estamos felizes com esse arranjo que poderíamos acessar livremente ao quarto um do outro. Na manhã seguinte fomos ao restaurante para o café da manhã. Era feriado de festival de barco de dragão na China, o restaurante estava cheio de convidados. A garçonete na porta nos disse para encontrar uma mesa vazia por nós mesmos! ? ! ? E os funcionários do restaurante estavam reclamando sobre muitos convidados e seus colegas não foram úteis! ? ! ? Obviamente, o hotel não estava pronto para atender a alta capacidade. Além disso, fomos ao Spa, mas não havia funcionários na recepção. Nós folheado o menu de spa e à esquerda porque parece que o Spa e serviço de massagem não está pronto. O hotel localiza em uma distância bastante remota. Pedimos aos funcionários do hotel para chamar o táxi para nós. No geral, a infra-estrutura do hotel é muito boa, tivemos uma estadia agradável. Mas o serviço não está à altura e é necessário mais treinamento para a equipe do hotel.

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“Paid for a Pool Villa, Couldn't Use the Pool”

Stayed: April 17–19, 2026 | Room: Sea View Pool Duplex Villa | Travel Type: Couple My wife and I booked the Sea View Pool Duplex Villa at Angsana Zhuhai Phoenix Bay for one reason and one reason only, the private pool. We are long-time Banyan Tree guests, having stayed at properties in Phuket, Ban… Mais

Stayed: April 17–19, 2026 | Room: Sea View Pool Duplex Villa | Travel Type: Couple My wife and I booked the Sea View Pool Duplex Villa at Angsana Zhuhai Phoenix Bay for one reason and one reason only, the private pool. We are long-time Banyan Tree guests, having stayed at properties in Phuket, Bangkok, and Macau over the past decade. We trusted the brand. That trust was misplaced. The pool was ice cold and completely unusable for the entirety of our stay. When we raised this with staff, we were told the heater is switched off at night due to noise. Fine, except the water never reached a swimmable temperature during the day either, despite repeated complaints. So what exactly are you paying the premium for? A decorative water feature? When we followed up formally with management, the response was a nominal discount that frankly felt insulting. No meaningful effort to make things right. If you advertise a private pool as the centrepiece of a villa category and charge accordingly, it needs to actually work. Full stop. Beyond the pool debacle, the property needs to be judged with clear eyes. By mainland China standards, this may pass as a five-star hotel. By Hong Kong or international standards, it is nowhere close. The finishes, the service standards, the overall feel, it is a mid-tier property wearing a luxury badge. The food reinforced this impression. Perfectly acceptable for a mid-range hotel, but nothing that would justify the rates or the brand name attached to it. If you have dined at any genuine five-star property in Hong Kong, Macau, or Southeast Asia, you will find the offerings here forgettable. Staff were friendly enough but English-speaking ability was poor, which made communicating our concerns more difficult than it should have been at a property operating under an international luxury brand. We have stayed at competitors like Ayana in Bali more recently and the gap in quality, service, and value is stark. The Banyan Tree name used to mean something to us. After this experience and the dismissive response to a legitimate complaint, we will think very carefully before booking any property in this group again. If the private pool matters to you, and presumably it does if you are paying for a pool villa, book elsewhere until they sort out their heating situation. You are paying five-star villa prices for a cold plunge pool you never asked for.

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