Golden Door Villa

“Service Excellence...going beyond expectations!”

After arriving from Johannesburg in the early evening on the bus, we were met by Bezel who had kindly offered to collect us from the drop off point and take us to the B&B. He was charming, knowledgeable and nothing was too much for him. On arrival at the B&B, we very really pleasantly surprised! T… Mais

After arriving from Johannesburg in the early evening on the bus, we were met by Bezel who had kindly offered to collect us from the drop off point and take us to the B&B. He was charming, knowledgeable and nothing was too much for him. On arrival at the B&B, we very really pleasantly surprised! The pics on the website don't do it justice, it's really lovely considering the very affordable price! We were upgraded to a deluxe suite, very unexpected and very welcome! The rooms are spacious, clean and very tastefully decorated, with all the creature comforts you would expect from a good hotel. Breakfast was simple and delicious, cooked by their in house chef. What stood out for us however was the service! In particular Kagiso and Bezel's incredibly helpful attitude! We had delays the next morning in getting to Francistown and no worry at all, we were brought back to the B&B and allowed to wait in the comfort of the garden to make new arrangements which ended up only being in the evening. Once again, no problem! Bezel then offered to take us somewhere for lunch and some shopping as we had a long wait for the next flight out. We spent a great afternoon doing just that and Bezel then collected us, collected our luggage from the B&B and took us to the airport....a full 6 hours after we were initially meant to leave. Working in hospitality myself, I fully realise what an ask this is and I am not only incredibly grateful, but thoroughly impressed at the care this establiment takes of their guests, I do not know many other hotels that would make such an effort. Thank you endlessly to Bezel especially as well as Kagiso for your wonderful hospitality and care. We will be back again and again, and most certainly recommend your place to anyone we know staying in Gabs.

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