Sun Rise Hotel

“You can't trust the manager!”

We were happy that the hotel was clean and all the staff friendly and helpful but our stay here was spoiled by the manager. We booked and paid for the hotel through eDreams and has their confirmation but we had to have a confirmation from the hotel in order to get a Visa to visit the country. The m… Mais

We were happy that the hotel was clean and all the staff friendly and helpful but our stay here was spoiled by the manager. We booked and paid for the hotel through eDreams and has their confirmation but we had to have a confirmation from the hotel in order to get a Visa to visit the country. The manager decided that this was an opportunity to put his price up and he typed into the Visa confirmation that he wanted $80 per night per person or £778.00 where we had already paid £193.00. We were hassled all week and even threatened with eviction if we didn't pay in cash. We left a night early even though we'd paid for 7 nights, and we spent our final night in the airport. On checking out early we told them we didn't have that sort of cash and they agreed to us signing a note so that they could claim from eDreams. The manager would not accept that we'd paid even when we showed him the receipt and he said we should pay him and claim the money we'd paid, back from eDreams. None of this was necessary. We'd booked and paid and should have just had a good holiday but we simply got hassle and worry from the second day on, we lost a night we'd paid for and finished up very tired and hacked off. My advice, Don't bother staying here they are not good at keeping there word and even if you've paid you may be hassled by the manager to pay much more in cash. Its a shame really because all of the other staff were a credit to the hotel and their country.

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