Vital & Sporthotel Brixen

“My annual trip”

The staff were wonderful, professional and courteous. The location and the hotel and grounds are exceptional. I miss the meals already!!

“Unforgettable and Best Resort Hotel Ever!”

The Best Resort Hotel We’ve Ever Stayed In – Truly Perfect! What we love : 1) Exceptional Staff – Everyone was incredibly kind, always smiling, and genuinely attentive. They frequently checked in on us to make sure everything was perfect. Special thanks to the Reception Manager for giving us an a… Mais

The Best Resort Hotel We’ve Ever Stayed In – Truly Perfect! What we love : 1) Exceptional Staff – Everyone was incredibly kind, always smiling, and genuinely attentive. They frequently checked in on us to make sure everything was perfect. Special thanks to the Reception Manager for giving us an amazing room with breathtaking mountain and tennis court views! 2) Wonderful Hotel Manager – Mr. Sebastian was especially kind and very accommodating. He took care of all our requests with a warm and personal touch. On our last day, he even surprised us with a cute yellow duck mascot as a token—it now decorates our car and reminds us of this special trip! 3) Perfect Room – Perfect and Very clean with an incredible view of the mountains, lake pond, and all the tennis courts. The sounds of the pond and tennis games were very soothing—it all felt very peaceful and relaxing. 4) Outstanding Food – The breakfast buffet was superb with an amazing variety, and the dinner—especially the grill buffet—was excellent. 5) Tennis Heaven – They have 11 total courts and I absolutely loved ALL the tennis courts. Coach Mr. Rudiger is not only skilled but also very kind and encouraging. We’re already planning to return in August and September! This is truly the best hotel experience I’ve had—so much so that this is my first-ever hotel review, despite 20 years of travel across Asia, the US, UK, EU, and the Maldives. We felt so much warmth and joy during our stay, we just had to write about it. Thank you so much again! See you soon!

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“Summer in the Mountains”

Amazing surprise, a hotel that has everything both for adults but as well as for the kids, from kid rooms to internal/external pools; staff always there to support

“Good infrastructure, poor service and food”

Very nice hotel: well-designed and clean rooms, high-quality facilities and equipment (spa and pool are great, very modern ski room, fitness room, games room). The dining room is a bit old-fashioned but comfortable. The breakfast is also high quality (varied and good). The bread is good and the mea… Mais

Very nice hotel: well-designed and clean rooms, high-quality facilities and equipment (spa and pool are great, very modern ski room, fitness room, games room). The dining room is a bit old-fashioned but comfortable. The breakfast is also high quality (varied and good). The bread is good and the meals are complemented with a nice cheese plate. However, two major weak points are: 1. The service: dealing with clients is a profession where smiling and attentiveness are the basis, which obviously not everyone has understood (the answer ‘I don't know’ is only acceptable if it is complemented with ‘let me enquire’, especially when it comes to getting back to your smartphone faster / you don't eat your food at the reception desk when customers are checking in). Service in the dining room should be accompanied by a smile and a desire to ensure guests' comfort, not just logistical efficiency... (you don't chase people away from a table and explain that you have to prepare it for the next day, but politely invite them to have a drink at the bar). Fortunately, 3-4 staff members raise the level significantly with their friendliness, but they are exceptions. 2. The quality of the dinners: meat and fish are inevitably overcooked or even dry and inedible (salmon on Thursday, and returning to point 1, to hear that there is nothing left in the kitchen to substitute is unacceptable). The desserts are almost non-existent and not very good. In short, perhaps conceivable in a canteen (and what's more), but not in a 4-star hotel. Too bad, because the final impression is very mixed. Last minute: to give the hotel management a chance to provide me with an explanation, I shared this review with them and asked for an explanation before publication. 2 months after I returned from my stay, I still haven't had a reply from them, proving that they don't care about progress. As the comments I made have already been mentioned in previous reviews, I leave it to you to draw the appropriate conclusions.

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